08.- Inglés: Preparacíón Examen Azafatas, Air-hostess

Introduction. At the airport

role and responsibilities
greetings and introductions
providing information

On the plane. Customer service. Passengers are guests

airline catering and food service
requests and offers
giving advice
handling complaints

The interview

preparing the interview
how to face the interview
what airlines look for
creating your cv
the covering letter
role plays

How to hadle problematic passengers

fussy
drug addicts
hijackers
terrorists