Advanced Protocol and Travel Management

London Corporate Training
En London (Inglaterra)
  • London Corporate Training

£ 3.950 - (4.512 )
+ IVA

Información importante

  • Short course
  • Advanced
  • London (Inglaterra)
  • Duración:
    2 Weeks
  • Cuándo:
    30/01/2017
    otras fechas
Descripción

• To revise, refresh and develop skills for efficient protocol and travel management
• To plan and organise national and international travel and accommodation for your staff when they are travelling and for visitors to your country
• To plan international exhibitions, visits and events
• To strengthen relationships and develop powerful communication skills
• To ensure that meetings at home and abroad achieve
• To create realistic budgets and control costs
• To reduce the impact of unexpected emergencies and crises

Información importante
¿Esta formación es para mí?

• Travel directors, managers, supervisors, team leaders, executives and assistants
• Protocol directors, managers, supervisors, team leaders, executives and assistants
• PR directors, managers, supervisors, team leaders, executives, and assistants who would like an understanding of the role of protocol and travel management in the promotion of the positive corporate image of their
• International relations managers and directors
• All those who are involved in the welcoming of visitors to their country or sending their staff overseas

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
30 enero 2017
24 abril 2017
31 julio 2017
30 octubre 2017
London
3 Shortlands, Hammersmith, London, W6 8DA, London, Inglaterra
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¿Qué aprendes en este curso?

Budgeting
Cost Control
Meetings
Staff
Protocol
Communication Skills
International
Planning
Communication Training
Travel management
Accommodation
International travel
Travel function
Pro-active Management

Temario

Managing the Protocol and Travel function
  • Role and responsibilities of the function 
  • Creating streamlined policies, systems, structure and procedures 
  • Keeping up-to-date with changes in rules and regulations nationally and internationally 
  • Record-keeping, monitoring, updating and maintaining 
  • Applying all policies, processes and procedures fairly to all 

The Right Documents, at the Right Time, in the Right Place
  • Organising passports, processing visas and overcoming the complexities and problems 
  • Compliance with entry requirements and immigration rules 
  • Ensuring the health, safety and security of staff and visitors 
  • Booking tickets; timetables; time differences; holidays; cancellations Airport procedures, requirements and duties 

Accommodation and International Travel Requirements
  • Factors to chose and book the most appropriate hotel and rooms 
  • Customer and protocol requirements; preferred hotels list; change in plans; families 
  • Car transport; tolls; parking; rental; security; motorcades 
  • Meeting the demands of business travel: payment methods and exchange rates 
  • Methods to research all possible options and prioritise the best 

Exhibitions, Conferences, Visits and Events – Nationally and Internationally
  • Planning and organising events, conferences and visits 
  • Organising, exhibiting at or attending exhibitions 
  • Trade visits and the protocol for them 
  • Greeting foreign dignitaries, flying flags correctly and meeting expectations Order of precedence for official ceremonies 

Budgeting and Cost Control
  • Budgeting accurately and meaningfully 
  • Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts 
  • Cost control for ensuring that expenses are legitimate 
  • Cancellations, claims, reimbursements, hospitality 
  • Insurance which is robust, appropriate and up-to-date

Building and Maintaining Strong Relationships
  • Principles of durable relationships 
  • Building strong relations with your internal clients; suppliers, agents and contacts 
  • Building relationships with Embassies and Missions 
  • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents 
  • Promoting cross cultural understanding of history and traditions 

Communication Skills Required
  • Qualities required: questioning and active listening 
  • Dealing with difficult people 
  • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service 
  • Communication in a crisis, emergency or disruption 
  • Turning complaints into opportunities 

Meetings at Home and Abroad
  • Pre-meeting preparation including seating, interpreters, and timings Chairing, participating and preparing agenda 
  • Order of dignitaries for entering a room, introductions, talking and making presentations 
  • Conflict resolution, decision-making and problem-solving 

Risks – Disruption to Travel: Pro-active Management
  • Identification, evaluation and management of threats and risks 
  • Creating contingency plans for emergencies 
  • Disaster recovery planning, implementing and practice 
  • Ensuring continuity throughout disruption 
  • Planning for unexpected crises