Arrears Management Training

dancing lion training & consultancy
In company
1 opinión

£ 337 - (402 )
IVA inc.

Información importante

  • Curso
  • In company
  • Duración:
    2 Days
  • Cuándo:
    A elegir
Descripción


Building and maintaining an effective arrears collections team is central to achieving collections targets and treating customers fairly. In this practical two-day course, senior managers and collections specialists are assisted to review current working practice, develop new procedures and skills to manage and motivate their credit control and collections agents.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Información importante
¿Qué objetivos tiene esta formación?


Outcomes

❖managers who feel confident of their ability to implement the collections strategy
❖managers who can ‘walk the talk’ role modeling the attitude and behaviours consistent with responsible and effective collections
❖team members aware of FCA and OFT guidelines for customer service
❖best practice and best fit working practices implemented
❖higher collection rates and increased customer satisfaction

¿Esta formación es para mí?


This programme is suitable for those managing both public and private sector officers and agents making outbound and receiving inbound calls.

Requisitos:

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
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Inhouse

Opiniones

S

04/08/2015
Lo mejor Dancing lion’s expertise and experience were utilised to great effect when they tailored a bespoke debt collection training solution for our company, whom operates within a very challenging subprime credit servicing marketplace. The very positive feedback provided by participants categorically indicated that the trainer had exceeded all their expectations and successfully met their debt collectors’ individual learning and development objectives.

A mejorar Nothing bad.

Curso realizado: Agosto 2015 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Team Building
Performance Management
Customer Care
Coaching Skills
Team Performance
Team Training
People Management
Recruitment techniques
Team management
Team Training
Collections Strategy
Qualitative Assessment
Qualitative Assessment

Temario

By the end of the course participants will be have gained the following skills:

❖defining a clear collections vision and strategy
❖recognising responsibilites and requirements to treat customers fairly
❖building a collections team – the key stages.
❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent.
❖reviewing the work environment to support collections activity
❖monitoring and measurement – numerical and qualitative assessment practices
❖running effective team meetings
❖utilising key people management skills
❖coaching for performance – working with high, medium and low performers
❖action planning