Arrears Management Trainingdancing lion training & consultancy
£ 337 - (384 €)
- In company
A mejorar Nothing bad.
Curso realizado: Agosto 2015 | Recomendarías este centro? Sí.
¿Qué aprendes en este curso?
By the end of the course participants will be have gained the following skills:
❖defining a clear collections vision and strategy
❖recognising responsibilites and requirements to treat customers fairly
❖building a collections team – the key stages.
❖selection and recruitment – recognising and hiring the attributes and skills of an effective collections agent.
❖reviewing the work environment to support collections activity
❖monitoring and measurement – numerical and qualitative assessment practices
❖running effective team meetings
❖utilising key people management skills
❖coaching for performance – working with high, medium and low performers