Cómo mejorar tu inglés en los negocios

Working life

• Working with words: describing work rewarding.
• Business communication skills: Socializing. Introductions.
• Practically speaking: How to express interest.
• Language at work: present simple review.
• Case study: Speed networking.

Projects

• Working with words: projects ahead of schedule.
• Business communication skills: Meetings. Updating and delegating tasks.
• Practically speaking: How to start and end phone calls.
• Language at work: present simple and continuous.
• Case study: planning a launch party.

Leisure time

• Working with words: work-life balance, take time off.
• Business communication skills: Exchanging information. Talking about leisure.
• Practically speaking: How to end a conversation.
• Language at work: past simple and present perfect.
• Case study: corridor conversations.

Services and systems

• Working with words: service convenient, user-friendly
• Business communication skills: Presenting. Explaining how something works
• Practically speaking: how to introduce information
• Language at work: comparative forms
• Case study: improving systems

Customers

• Working with words: customer service. Expectations.
• Business communication skills: exchanging information. Getting information.
• Practically speaking: starting a conversation on the phone.
• Language at work: present simple and continuous for future use.
• Case study: managing customer feedback.

Guests and visitors

• Working with words: business travel.
• Business communication skills: Socializing. Welcoming visitors.
• Practically speaking: how to make and respond to offers.
• Language at work: obligation, necessity and prohibition.
• Case study: solving an intercultural problem.

Security

• Working with words: security at work.
• Business communication skills: Presenting. Explaining and asking about changes.
• Practically speaking: How to introduce and respond to news.
• Language at work: present perfect simple and continuous.
• Case study: improving data security.

Working together

• Working with words: teamwork and partnerships.
• Business communication skills: Meetings. Presenting and discussing plans.
• Practically speaking: how to encourage people.
• Language at work: talking about the future.
• Case study: creating a plan for effective teamwork.

Logistics

• Working with words: Logistics and supply chains.
• Business communication skills: Exchanging information. Placing and handling orders.
• Practically speaking: how to leave a voicemail message.
• Language at work: reported speech.
• Case study: solving a logistic problem.

Facilities

• Working with words: describing a place of work.
• Business communication skills: meetings. Making suggestions and recommendations.
• Practically speaking: How to link ideas.
• Language at work: nouns and quantifiers.
• Case study: organizing a cause marketing event.

Decisions

• Working with words: decision-making put forward an idea.
• Business communication skills: meetings. Participating in a discussion.
• Practically speaking: how to be persuasive.
• Language at work: first and second conditionals.
• Case study: the decision game.

Innovation

• Working with words: innovation and new ideas.
• Business communication skills: presenting. Giving a formal presentation.
• Practically speaking: how to respond to difficult questions.
• Language at work: Superlative forms.
• Case study: presenting innovative products.

Breakdown

• Working with words: breakdowns and faults.
• Business communication skills: Exchanging information. Discussing problems.
• Practically speaking: How to check someone understands.
• Language at work: advice and recommendation.
• Case study: managing a breakdown in service.

Processes

• Working with words: processes, basic procedure.
• Business communication skills: socializing. Planning future contact.
• Practically speaking: how to get someone’s attention.
• Language at work: passive forms.
• Case study: introducing new processes.

Performance

• Working with words: personal qualities.
• Business communication skills: meetings. Appraising performance and setting objectives.
• Practically speaking: how to give feedback.
• Language at work: past continuous and past perfect.
• Case study: giving a successful presentation.

Success

• Working with words: fact-finding and achievement.
• Business communication skills: meetings. Reporting back.
• Practically speaking: how to generalize.
• Language at work: contrasting language.
• Case study: Acting on research.

Contenido del CD:

• Audiciones sobre los contenidos del libro que refuerzan los ejercicios y el aprendizaje del material.
• Además de un surtido material adicional de e-mail, banco de frases y glosario de cada unidad.
• También ofrece un vínculo online donde ofrece un apoyo adicional al alumno, más vocabulario, gramática y expresiones a su alcance.