Quality Seal Emagister EMAGISTER CUM LAUDE

Complaints Handling - Online E-Learning Course - Fully CPD Accredited

HRUK Group
Online
1 opinión

£ 10 - (12 )
+ IVA

Información importante

  • Short course
  • Beginner
  • Online
  • Duración:
    Flexible
Descripción

This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.

Información importante
¿Qué objetivos tiene esta formación?

The objective of this course is to both teach and assess the learner.

Requisitos: There are no requirement for this course as they are perfect for developing your skill set, no matter what stage your career is at.

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación

Online

Opiniones

J

01/07/2016
Lo mejor Firstly, we were dealt with in a very professional manor from start to finish. Secondly, the course was everything I expect and then some, very detailed and informative but presented in a way that those who are not so tech savvy can still use it.

A mejorar Because they have made the system the course is on as simple as possible, it looks a little bit boring. Although this takes nothing away from the quality of the course!

Curso realizado: Julio 2016 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Decision Making
Negotiation Skills
Influencing Skills
Persuasion Skills
Customer Service Skills
Conflict Resolution
Problem Solving
Organizational Skills
Time management
Improve Communication
Oral Communication
Verbal Communication
Confidence Training
Handling Complaints
Complaints

Temario

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the course.

Course Duration

The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.