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Customer Service Level 3 - Government Funded NVQ

HRUK Group
In company
1 opinión

Gratis

Información importante

  • NVQ Level 3
  • In company
  • Duración:
    12 Months
Descripción

This qualification has been developed to recognise the learners’ skills, knowledge and overall performance within customer service functions and activities. It accredits learners' abilities to understand and carry out a range of tasks and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.



The qualification is flexible, allowing learners to choose units that best fit their needs, whilst at the same time ensuring that essential areas of knowledge, skill and competence from the customer service sector are covered.

Información importante

Requisitos: To qualify, all prospective trainees must be: Over the age of 16 Have a UK Bank Account and National Insurance Number (Funding can be offered to Foreign Nationals provided that they do hold a UK Bank Account and National Insurance Number) Must be working 16 hours or more per week (paid hours). Must not have a Degree (unless this is a Nursing qualification or was self-funded) or currently be in receipt of Government Funded Training

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación

Inhouse

Opiniones

K

01/09/2015
Lo mejor Being able to pick from the different modules means that I could choose what suited me.

A mejorar nothing

Curso realizado: Septiembre 2015 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Career Development
Customer Care
Customer Service
Customer Retention
Customer database
Customer Manager
Customer relationship
Customer satisfaction
Customers
Nvq
Customer
Customer behaviour
Qcf

Temario

There are a wide range of optional units for this course. The Tutor will sit down and help you choose those which are most relevant to your role. You can be confident in knowing that you will receive full guidance and support from start to finish.

There are mandatory units in each course. The mandatory units are there to ensure you understand your role fully. You must be working in the relevant role to the courses which you wish to partake e.g. to undertake a Management course you must be overseeing staff and able to evidence this in your job role.

In some cases you may be required to complete Functional Skills in English, Maths and ICT. This is a mandatory part of the course unless you already hold Functional Skills/Key Skills or GCSE English, Maths and ICT at Grade C or above.