Quality Seal Emagister EMAGISTER CUM LAUDE

Customer Service - Online E-Learning Course - Fully CPD Accredited

HRUK Group
Online
2 opiniones

£ 10 - (12 )
+ IVA

Información importante

  • Short course
  • Beginner
  • Online
  • Duración:
    Flexible
Descripción

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Información importante
¿Qué objetivos tiene esta formación?

The objective of this course is to both teach and assess the learner.

Requisitos: There are no requirement for this course. They are perfect for developing your skill set whether it be updating existing knowledge or learning something completely new!

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación

Online

Opiniones

J

01/07/2016
Lo mejor I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.

A mejorar Needs a manager option, so that Managers are able to look at all there staffs progression on one page.

Curso realizado: Julio 2016 | Recomendarías este centro? Sí.
D

01/01/2014
Lo mejor The assessor was so helpful and helped me to get the most from the course.

A mejorar The course took 1 year to complete, I would have liked to complete it earlier.

Curso realizado: Enero 2014 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Customer Care
Customer Service
Customers
Customer
Service
Customer behaviour
Manage customer satisfaction
Handle complaints
Complaints
Manage complaints

Temario

Learning Outcomes: This course will cover the following topics; The benefits of excellent customer service, Deliver excellent customer service, Handle complaints with care, Recognise & adapt to customer behaviour styles, Manage customer satisfaction levels

Course Duration

The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.