Certificate in Hotel Receptionist & Opera PMS Trai

Hotel Receptionist and Opera PMS Training – Online

Global Edulink
Online
Precio Emagister

£ 295 - (351 €) £ 30 - (36 )
+ IVA

Información importante

  • Curso intensivo
  • Intermediate
  • Online
  • 20 horas de estudio
  • Duración:
    Flexible
  • Cuándo:
    A elegir
  • Campus online
Descripción

Are you looking to begin a career in the Hospitality industry? This online Hotel Receptionist and Opera PMS training course ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hospitality industry. Give your career a boost with the well-recognised Global Edulink’s Hotel Receptionist and Opera PMS training course. This training course allows you to enhance your receptionist skills working with Opera PMS hotel booking and reservation system in hospitality (hotel) industry and prove to employers and recruiters that you’re able to provide reception, switchboard/telephonist and clerical duties of the hospitality (hotel) industry to the highest standards.

This receptionist training course is specially designed for hospitality (hotel) industry and it covers key requirements to fulfil by the hotel receptionist. This online course develops your skills in operating Opera PMS system, customer service, Telephone handling/ switchboard, Database management, Booking/Reservation, Microsoft Word & Excel and Meeting & accommodation arrangement and etc.

The hospitality, leisure, travel and tourism sector is large and it is growing. There are thought to be more than 17,000 hotel receptionists and there are plenty of opportunities, though there is competition for the best jobs. Would you like to be a part of a workplace where each day is different, work in diverse team and to meet new people? Do you like helping people and making sure you are well organised?

Then don’t look further! Our online training course is crafted to introduce you to an exciting world of hospitality.

Información importante
¿Qué objetivos tiene esta formación?

Opera PMS hotel booking and reservation system – most popular property management system that is used by leading and well known hotel brands around the world.

Additionally, you will learn essentials skills of customer service and front desk duties for hotel receptionist in modern fast growing hospitality industry. What nowadays is expected from good receptionist, how to handle challenging situations and how to impress your future employer in hospitality sector'‘.

¿Esta formación es para mí?

Individuals who would like to start working as a Receptionist in the Hospitality (hotel) industry.
Individuals who would like to gain skills and knowledge of operating Opera PMS system.
New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills in the Hospitality (hotel) industry.
Experienced Receptionist who wants to develop skills of reception and Opera PMS system in the Hospitality (hotel) industry further.
Receptionists who have previous experience working in hotels, but want to gain and develop skills and knowledge of Opera PMS system.

¿Qué pasará tras pedir información?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Precio a usuarios Emagister: Special promotion price.

Requisitos: There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
A elegir
Online

¿Qué aprendes en este curso?

Managing Database
Dealing with difficult customers
Meeting Arrangements
Discuss Solutions
Email Tutorial
Microsoft Excel Tutorial
Professional Receptionis
Hot Telephone Tips
Booking or Reservation procedure
Successful Meetings & Minutes
Arranging Business Trave

Temario

Description

Course Description:

This Hotel Receptionist and Opera PMS training course is comprehensive and designed to cover the following key topic areas. This course is designed for 20 Guided Learning Hours.

MODULE 01

  1. Professional Receptionist Training Course Objectives
  2. Principle to create a powerful first impression
  3. Hot Telephone Tips
  4. Get the facts- ask the right questions
  5. Discuss Solutions- learning to listen
  6. Dealing with difficult customers

MODULE 02

  1. Practice good telephone skills
  2. Managing database and company files
  3. Booking or Reservation procedure
  4. Deal effectively with security and safety issues
  5. Successful Meetings & Minutes
  6. Meeting Arrangements
  7. Arranging Business Travel and Accommodation
  8. Email Tutorial
  9. How to use Social Media to promote your company
  10. Minute Taking
  11. Microsoft Excel Tutorial
  12. MS PowerPoint Tips
  13. MS Word Tips & Tricks

MODULE 03

  1. Opera Log In and Log Out, Main Screen
  2. Profile Creation and Amendments
  3. Profile Notes
  4. Finding Reservations – 2 ways
  5. Rate Query Screen
  6. Creating Reservation
  7. Preferences and Features Requests
  8. Amending Reservation
  9. Cancelling Reservation
  10. Check In (2 Ways)
  11. Check out
  12. Cashiering Posting Charges
  13. Cashiering Splitting and Transferring Charges
  14. Cashiering Routing
  15. Alerts
  16. Traces
  17. Room Status, Out of Order and Out of Service
  18. Opera Reports

MOCK EXAM

FINAL EXAM

Method of Assessment:

At the end of the course learners will also take online multiple choice questions assessment tests. This online multiple choice questions tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Información adicional

Why you choose us;

This great opportunity which cover practical training of Opera PMS system. One of the most successful online education platforms in the UK. Months valid Online Study Platform (Online Learning Portal). You will have unlimited access to online study platform in 24 hours a day, 7 days a week in 12 Months. Access to Mock exam and mentor supports. Excellent and flexible mentor supports by our team of experienced tutors/trainers. Effective and efficient administrative service from our staff for your inquiries. Comfortable learning access to your student portal. Technical supports and live chat service for your inquiries. This is very helpful for international learners.

Career path

You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.

PLEASE NOTE:

Opera PMS software is not included.