Quality Seal Emagister EMAGISTER CUM LAUDE

Hotel Receptionist and Opera PMS Training – Online

Global Edulink
Online
  • Global Edulink
Precio Emagister

£ 295 - (348 €) £ 30 - (35 )
+ IVA

The course that took was really easy to follow would certainly use your company again for any courses that I needed for my job role.

LA OPINIÓN DE Richard Robinson

Información importante

  • Curso intensivo
  • Intermediate
  • Online
  • 20 horas de estudio
  • Duración:
    Flexible
  • Cuándo:
    A elegir
  • Campus online
Descripción

Would you like to work in a hotel? Are you interested in the tourism and hospitality industry? Benefit from this certificate and learn some core skills to take on your job.

To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. But in order to gain or keep a job in such a competitive field, you must also be able to show an employer that you have the drive, determination and ability to do the role better than anyone else could.

By gaining a recognised qualification through a leading UK training provider such as Global Edulink, you can make your CV stand out from the crowd or demonstrate to your employer why you need that promotion.

If you have any doubts or want to speak to an assessor, please ask for more information through emagister.co.uk.

Información importante
¿Esta formación es para mí?

– Seeking work as a receptionist in the hotel/hospitality industry;
– Interested in learning how to use the Opera PMS system;
– A new or temporary receptionist keen to learn or develop relevant skills to help you progress up the career ladder;
– An experienced hotel receptionist who wants to learn how to improve your skills, particularly in relation to the use of the Opera PMS system.

As well as qualifying you for a receptionist role, this qualification can also ultimately lead to a career as a front desk supervisor or manager.

This is a distance learning course, which means that you can access the course material online 24 hours a day, 7 days a week, 365 days a year, making it easy for you to study in your free time without having to take any time off work.

¿Qué pasará tras pedir información?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Precio a usuarios Emagister: Special promotion price.

Requisitos: You do not need any qualifications or previous experience to take this course, though you do need to be at least 16 years of age and have basic Literacy, English Language, Numeracy and ICT skills to enrol. You should also be enthusiastic about working in a job which is diverse, interesting and involves meeting new people every day.

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
A elegir
Online

Opiniones

R
Richard Robinson
01/08/2016
Lo mejor The course that took was really easy to follow would certainly use your company again for any courses that I needed for my job role.

A mejorar 9

Curso realizado: Agosto 2016 | Recomendarías este centro? Sí.

¿Qué aprendes en este curso?

Managing Database
Dealing with difficult customers
Meeting Arrangements
Discuss Solutions
Email Tutorial
Microsoft Excel Tutorial
Professional Receptionis
Hot Telephone Tips
Booking or Reservation procedure
Successful Meetings & Minutes
Arranging Business Trave

Temario

Description

The course is delivered online but, at Global Edulink, we pride ourselves on providing a fully supportive learning environment for our students, so you will not feel alone or isolated. Our tutorials are professionally narrated and combined with interactive tests and quizzes to make learning interesting and engaging throughout.

COURSE CURRICULUM

DOWNLOAD MATERIAL

  • Additional Course Materials for Hotel Receptionist

MODULE 01

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks

MODULE 03

  • Opera Log In and Log Out, Main Screen
  • Profile Creation and Amendments
  • Profile Notes
  • Finding Reservations – 2 ways
  • Rate Query Screen
  • Creating Reservation
  • Preferences and Features Requests
  • Amending Reservation
  • Cancelling Reservation
  • Check In (2 Ways)
  • Check out
  • Cashiering Posting Charges
  • Cashiering Splitting and Transferring Charges
  • Cashiering Routing
  • Alerts
  • Traces
  • Room Status, Out of Order and Out of Service
  • Opera Reports

You will learn:

– How to use the Opera PMS hotel booking and reservation system;
– Customer service best practice;
– Front desk duties;
– How to handle challenging situations and solve common problems;
– Database management;
– How to use Microsoft Word and Excel effectively;
– How to manage meeting and accommodation bookings.

Assessment

At the end of the course, you will sit a test that is delivered and marked online. It is a multiple-choice test and you will be informed immediately of your result. On passing the test, you will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Información adicional

Career path

This course will help you to gain or improve skills central to the role of a hotel receptionist and, in particular, will teach you how to use the Opera PMS booking and reservation system that is commonly used within the industry. Throughout the course, you will learn how to provide best practice reception, switchboard/telephonist and clerical duties to the highest standard.

Este curso está en español. Traducir al inglés