Certificate in Hotel Receptionist Training

Hotel Receptionist course

Study365
Online
Precio Emagister

£ 249 - (297 €) £ 24 - (29 )
IVA inc.

Información importante

  • Curso intensivo
  • Beginner
  • Online
  • 25 horas de estudio
  • Duración:
    365 Days
  • Cuándo:
    A elegir
  • Campus online
Descripción

This receptionist training course is specially designed for hospitality (hotel) industry and it covers key requirements to fulfil by the hotel receptionist. This study pack develops your skills in customer service, Telephone handling, switchboard, Database management, Booking/Reservation, Microsoft Word & Excel and Meeting & accommodation arrangement and etc.

This training course allows you to enhance your receptionist skills in hospitality (hotel) industry and prove to employers and recruiters that you’re able to provide reception, switchboard, telephonist and clerical duties of the hospitality (hotel) industry to the highest standards.

Información importante
¿Esta formación es para mí?

People who prefer for distance learning.
People who are tight in busy life.
Individuals who would like to start working as a Receptionist in the Hospitality (hotel) industry.
New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills in the Hospitality (hotel) industry.
Experienced Receptionist who wants to develop receptionist and admin skills in the Hospitality (hotel) industry further.

¿Qué pasará tras pedir información?

On receiving your request, one of our stuff members will call you or send you a message by explaining everything about the course you are requesting information including how you can sign up, payment options, exam and enrollment requirements etc.

Precio a usuarios Emagister: Special promotion price.

Requisitos: Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language and literacy are required to attend this course. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
A elegir
Online

¿Qué aprendes en este curso?

Receptionist
Supervisor
Microsoft Excel
Hospitality
Customer Service
Industry
Ms PowerPoint
Hospitality
Ms Word
Meeting Arrangements

Temario

Description

This online Professional Receptionist Training course is covered 25 guided learning hours and you will study following topics areas are listed under the course curriculum.

COURSE CURRICULUM

DOWNLOAD MATERIAL

MODULE 01

  • Professional Receptionist Training Course Objectives
  • The 90: 90 Principle to create a powerful first impression
  • Hot Telephone Tips
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers

MODULE 02

  • Practice good telephone skills
  • Managing database and company files
  • Booking or Reservation procedure
  • Deal effectively with security and safety issues
  • Successful Meetings & Minutes
  • Meeting Arrangements
  • Arranging Business Travel and Accommodation
  • Email Tutorial
  • How to use Social Media to promote your company
  • Minute Taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word Tips & Tricks
  • Mock Exam
  • Final Exam

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Información adicional

Career path

You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.