Idiomas: Inglés Negocios

1. AN APPOINTMENT:

LEARNING TO ANSWER THE TELEPHONE AND TO SET UP AN APPOINTMENT.

2. BUSINESS CALLS:

LEARNING HOW TO GIVE PRECISE INFORMATION TO CLIENTS FOR BOOKING A BOOTH IN AN EXPOSITION.

3. THE COMPANY STAND:

SPEAKING WITH A CLIENT. SPEAKING ABOUT FIGURES, PERCENTAGES AND SO FORTH.

4. COMPARING PRODUCTS:

KNOWING HOW TO CONVINCE SOMEONE, FOCUSING ON A PRODUCT’S GOOD POINTS.

5. MAKING A SALE:

LEARNING BUSINESS-RELATED VOCABULARY: MEETING A CLIENT, AGREEING ON A CONTRACT, DISCUSSING PRICES.

6. NEGOTIATING:

LEARNING BUSINESS-RELATED VOCABULARY: DISCUSSING PROBLEMS OF STOCK AVAILABILITY (STOCK , DELIVERY TIME, ETC.).

7. TROUBLE WITH ORDERS:

REPLYING TO CUSTOMERS AND APOLOGISING FOR PROBLEMS.

8. AFTER-SALES SERVICE:

KNOWING HOW TO IDENTIFY PROBLEMS AND BACK UP YOUR REASONS.

9. HANDLING AN INVOICE:

KNOWING HOW TO DEMAND PAYMENT: CONTACTING A CLIENT WHOSE INVOICES HAVE NOT BEEN PAID.

10. PAYING A BILL:

KNOWING HOW TO BE FIRM: FINDING A SOLUTION IN ORDER TO GET A BILL PAID.

11. ORGANISING A STAY:

GENERAL DAY-TO-DAY VOCABULARY USED FOR SALES AND BUSINESS TRIPS: BOOKING A HOTEL, ORGANISING AN EVENING OUT, ETC.

12. WELCOMING VISITORS A :

ASKING PRACTICAL QUESTIONS: BOOKING THEATRE TICKETS, TAKING DOWN INFORMATION AND TIMES FOR AN ARRIVAL AT THE AIRPORT, ORGANISING AN ITINERARY, ETC.