Implementing and Supporting Microsoft
Windows XP Professional
Moc 2272
Introduction
The purpose of this course is to address the
implementation and desktop support needs of customers that are planning to
deploy and support Microsoft Windows® XP Professional in a variety of
stand-alone and network operating system environments. Customers have
indicated that they require an in-depth training solution for implementing
and supporting Windows XP Professional. Therefore, this course will
address customers' needs for knowledgeable personnel that can support
desktops running Windows XP Professional.
This course is based on an
interim build of Windows XP Professional.
Audience The target audience
consists of IT support professionals who:
Are new to the Windows XP
Professional environment.
Provide help desk support for Windows XP
Professional desktops.
ovide support for the Whistler Server family of
products, or support for a Microsoft Windows XP solution environment.
Support
Windows XP Professional in non-Microsoft network operating systems.
At
Course Completion
At the end of the course, students will be able to:
Install
Windows XP Professional and upgrade to Windows XP Professional.
Automate
an installation of Windows XP Professional by using answer files and
Uniqueness Database Files (UDFs), or by using the System Preparation Tool
in Microsoft Windows 2000.
Configure and manage hardware on a computer
running Windows XP Professional.
Troubleshoot the boot process and
other system issues.
Configure Windows XP Professional to operate on
Microsoft Windows networks.
Configure the desktop environment, and use
profiles to control desktop customization.
Configure and support
Transmission Control Protocol/Internet Protocol (TCP/IP).
Configure and
troubleshoot name resolution.
Configure Windows XP Professional for
networks running
Novell NetWare and UNIX operating systems.
Support
remote users.
Configure
Windows XP Professional for mobile computing.
Manage
disks.
Configure and manage file systems.
Monitor resources and
performance.
Microsoft Certified Professional Exams
This course
will help the student prepare for the following Microsoft Certified
Professional exam:
70-270, Installing, Configuring, and Administering
Microsoft Windows XP Professional.
Prerequisites
Before attending
this course, students must have:
A+ certification, or equivalent
knowledge.
Net+ certification, or equivalent knowledge.
Completed
Course 2028, Basic Administration of Microsoft Windows 2000, or have
equivalent knowledge of administrative tasks.
Course Materials
The
student kit includes a comprehensive workbook and the 2475 IDW build of
Microsoft Windows XP Professional evaluation software. As part of a class
lab, students will install the beta-evaluation software onto classroom
computers. Then, at the end of the class, the beta-evaluation software
will be removed from those computers.
The beta-evaluation software is
specific to this course and has the following characteristics:
180-day
time expiration from date of installation.
14-day grace period to
activate the product from date of installation.
Course Outline
Module
1: Installing Microsoft Windows XP Professional
The following topics
are covered in this module:
Planning an Installation of Microsoft
Windows XP Professional
Installing Windows XP Professional from a
Product CD
Installing Windows XP Professional from a Server
Upgrading
to Microsoft Windows XP Professional
Transferring User Settings by
Using the USMT
Performing Post-Installation Tasks
Troubleshooting
Failed Installations
At the end of this module, you will be able to
install Windows XP Professional and upgrade from Microsoft windows 98 to
Windows XP Professional. This includes:
Planning a Microsoft
Windows XP
Professional installation.
Installing Windows XP Professional.
Upgrading
Microsoft Windows 98 to Windows XP Professional.
Module 2:
Automating an Installation of Microsoft Windows XP Professional
The
following topics are covered in this module:
Introduction to Automating
an Installation of Windows XP Professional
Creating Answer Files
Creating
a Uniqueness Database File
How Setup Uses Answer Files and UDFs
Performing
an Automated Installation of Windows XP Professional
Introduction to
Creating and Deploying an Image
Preparing a Reference Computer
Creating,
Testing, and Deploying an Image Configuring Plug and Play Devices
At
the end of this module, you will be able to automate the Setup program to
install Windows XP Professional without user intervention by using answer
files and Uniqueness Database Files (UDFs). This includes:
Creating an
answer file using the Setup Manager Wizard.
Editing the Unattend.txt
File and performing an unattended installation.
Module 3:
Configuring Hardware on a Computer Running Microsoft Windows
XP
Professional The following topics are covered in this module:
Installing
and Configuring Hardware Devices
Working with Drivers
Troubleshooting
Hardware Devices
At the end of this module, you will be able to
configure hardware devices and drivers on a computer running Windows XP
Professional. This includes:
Using Driver Rollback to restore a device
driver.
Adding and removing devices using the Hardware Wizard.
Module
4: Troubleshooting the Boot Process and Other System Issues
The
following topics are covered in this module:
Examining the Windows XP
Professional Boot Process
Controlling System Settings During the Boot
Process
Changing Startup Behavior Using the Boot.ini File
Using
Advanced Boot Options to Troubleshoot Startup Problems
Using the
Recovery Console to Start the Computer
Restoring a Computer to a
Previous State
At the end of this module, you will be able to
troubleshoot the boot process and other system issues. This includes
troubleshooting the boot process.
Module 5: Configuring Microsoft
Windows XP Professional to Operate in Microsoft Windows Networks The
following topics are covered in this module:
Examining Workgroups and
User Accounts
Creating and Authenticating Local User Accounts
Configuring
Local Security
Configuring Logon Options in a Workgroup
Configuring
Networking Options in a Workgroup
Joining a Domain
Operating in a
Domain
At the end of this module, you will be able to configure local
user accounts to configure Windows XP Professional to operate in an Active
Directoryý directory service domain or in a workgroup. This includes:
Operating
in a workgroup.
Operating in a domain.
Module 6: Configuring the
Desktop Environment The following topics are covered in this module:
Configuring
User Desktop Settings
Customizing the Desktop Environment
Configuring
System Settings
Understanding How Profiles and Group Policy Affect
Desktop Customization Using Remote Assistance
At the end of this
module, you will be able to configure desktop settings and understand how
user profiles and Group Policy affect desktop customization.
This
includes:
Customizing the desktop.
Managing user profiles.
Using
Remote Assistance.
Module 7: Configuring and Supporting TCP/IP The
following topics are covered in this module:
Introduction to TCP/IP
Examining
Classful IP Addressing
Defining Subnets
Using Classless Inter-Domain
Routing
Configuring IP Addresses
Troubleshooting IP Addresses
At
the end of this module, you will be able to configure and manage
TCP/IP.This includes configuring IP addresses for Windows XP Professional.
Module
8: Configuring Names Resolution The following topics are covered in this
module:
Determining TCP/IP Name Resolution Methods
Configuring DNS
Client Name Resolution and DNS Dynamic Updates
Configuring Name
Resolution on WINS Clients
Working with LmHOSTS
At the end of
this module, you will be able to implement and configure TCP/IP names
resolution.
This includes:
Configuring the DNS client for
Windows XP
Professional.
Configuring the WINS client for Windows XP Professional.
Module
9: Configuring Windows XP Professional for Networks Running
NovellNetWare
and UNIX Operating Systems
The following topics are covered in this
module:
Installing and Configuring Client Service for NetWare
Interoperating
with UNIX
Configuring UNIX Interoperability
Installing Windows XP
Professional Client Features to Operate with UNIX Servers
At the end of
this module, you will be able to configure a Windows XP Professional to
operate on networks running Novell NetWare and UNIX operating systems.
This includes installing and configuring print services for UNIX.
Module
10: Supporting Remote Users
The following topics are covered in this
module:
Establishing Remote
Access Connections
Connecting to Virtual
Private Networks
Configuring Inbound Connections
Configuring
Authentication Protocols and Encryption
Examining the Remote Desktop
Feature
Configuring Computers to Use Remote Desktop
Storing User
Names and Passwords to Facilitate Remote Connections
At the end of
this module, you will be able to configure access to remote
computers.
This includes:
Configuring a VPN connection.
Configuring and using
Remote Desktop.
Storing user names and passwords.
Module 11:
Configuring Microsoft Windows XP for Mobile Computing
The following
topics are covered in this module:
Configuring Hardware for Mobile
Computing
Configuring Power Management Options for Mobile Computing
Making
Files, Folders, and Web Pages Available for Offline Use
At the end of
this module, you will be able to configure Windows XP Professional
for
mobile computing. This includes:
Configuring Power Options.
Configuring
offline files.
Module 12: Managing Disks The following topics are
covered
in this module:
Working with Basic Disks
Working with Dynamic Disks
Managing
Drive Letters and Paths
Preparing Disks When Upgrading to Windo...
