Acceso usuarios
Duración:
77 horas de estudio
Precio:
Curso gratis, subvencionado por el Estado
- Socialising:
Opening a conversation
Making conversation
Building rapport
Entertaining
Making arrangements
Leave-taking
- Telephoning:
Focus on listening
Making calls
Receiving calls
Receiving and leaving messages
Dealing with problems
Conference calls
- E-mailing:
Getting started
Structuring your message
Being clear and concise
Choosing the right level of formality
Getting the tone right
Checking before you send
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