Overview
- Course Introduction
- Troubleshooting Methods
- Overview of IP Telephony Troubleshooting
- Preparing a Systematic Troubleshooting Method
Cisco Call Manager , Network Signalling and Dial Plan
- Cisco Call Manager Signalling Architecture
- Cisco Call Manager Dial Plan
- Emergency Calling Implementation
Troubleshooting Utilities and Account Management
- Cisco Call Manager and Operating System Troubleshooting
- Database Tools
- The Cisco Integrated Communications System 7750
Network Infrastructure and Call Detail Records
- Routing & Switching
- Call Detail Records and the Adminstrative Reporting Tool
Voice Quality
- Quality of Service
- Troublshooting Voice over IP Quality Problems
Cisco Unity Troubleshooting
- Cisco Unity Basics and Configuration Parameters
- Cisco Unity System Tools and Troubleshooting
Escalation
- Using the Technical Assistance Center (TAC)
- TAC Cases and Telephone Service Providers
Objectives
- Apply effective troubleshooting methods to resolve issues in complex IPT networks
- Troubleshoot common Call Manager configuration, integration, and operation problems.
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.Employ Cisco TAC as a troubleshooting and escalation tool.
- Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
- Troubleshoot common Unity configuration, integration, and operation issues and problems.
Overview
IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.
