ITIL® Foundation Level - Training & Exam Package

e-Careers Limited
Online

£ 295 - (346 )
IVA inc.

Información importante

  • Vocational qualification
  • Online
  • Duración:
    12 Months
  • Cuándo:
    A elegir
Descripción

Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit both themselves and their customer. It is seen as the number one solution framework and approach to service management in the world.

Información importante
¿Qué objetivos tiene esta formación?

Once the Foundation Certification has been achieved then you will be able to function as a service manager or a member of a first-line support team averaging a salary of £23,000. After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits towards the 17 needed to progress to Managing Across the Lifecycle.
Source: www.payscale.com

¿Esta formación es para mí?

The ITIL® Foundation course is ideal for project managers, service managers or anyone who is in or is looking to get into first-line support or an IT engineering role.

Requisitos: There are no pre-requisites to sit the ITIL® Foundation but the Foundation is a minimum requirement before moving on to either of the intermediate tracks.

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
A elegir
Online

¿Qué aprendes en este curso?

IT
Service Management
ITIL
Foundation
Improvement
Service Transition
Service Life Cycle
Service Operation
Service Delivery
Service Implementation

Temario

The ITIL® Foundation course provides students with comprehensive first-level training guaranteeing them a good understand of ITIL® principles and how they can be applied to improve and formalise IT service operations. • The service management lifecycle and the key stages used to manage service requests • Defining a service strategy that meets the needs of all users of the IT service • Implementing a service that supports the strategy • Building intermediate delivery services that maintain standards during the transition period • The operations required to maintain customers expected levels of service and transition • Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.

Información adicional

Flexible, interest-free, part payment options available.