ITIL® Practitioner 120d with exam (english)
Curso
Online
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Descripción
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Tipología
Curso
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Metodología
Online
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Duración
120 Días
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Inicio
Fechas a elegir
iLEARN is an ATO (Accredited Training Organization) of PEOPLECERT for the ITIL® Practitioner course.For an online verification of accreditations, do a research with iCONS- Innovative Consulting S.r.l.of whichiLEARN is a business unit. ITIL®Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization?s requirements. ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications. Online course format and characteristics Access 24/7 Access to the e-learning system, help included, and to all the material (videos, documents) in English Videos for all the lessons recorded by accredited teachers Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format Online exercises with the chance to submit a solution proposal Answers to the online exercises and corrections of the solutions Mid course quiz with immediate online correction Two official mock exams Final lesson on how to approach the exam For further information on online courses, please click here Online exam format and characteristics Online exam 24/7 The exam is done entirely online The exam must be booked at the latest 72 hours before the day of the exam To book your exam write to [emailprotected] or call 0039 0362.33 01 07 For further information on online exams, please click here
Instalaciones y fechas
Ubicación
Inicio
Inicio
A tener en cuenta
ITIL Practitioner is a practical approach to adopting and adapting ITIL
IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization?s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.
ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.They draw on a comprehensive toolkit that guides them when:
Driving organizational change
Improving communication
Measuring and reporting on success
So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.
Opiniones
Materias
- ITIL
Temario
- ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
- ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
- Organizational Change Management
- Communication
- Measurement and Metrics.
- The ITIL Practitioner guidance follows 9 Guiding Principles:
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
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ITIL® Practitioner 120d with exam (english)