MOC-2264 Exam Preparation for the MCDST Certification – Hands on Lab

TEMARIO Y CONTENIDOS

Exam Preparation for the MCDST Certification

Hands-on Lab 2264 — One day — Instructor-led

Introduction

This one-day instructor-led hands-on lab prepares students who are currently providing end-user support in a Microsoft Windows® XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.

Audience

This hands-on lab is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200–300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.

At Hands-on Lab Completion

After completing this hands-on lab, students will be:

•

Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:

•

Troubleshooting the installation of a Windows XP desktop operating system

•

Managing and troubleshooting access to resources

•

Configuring and troubleshooting hardware devices and drivers

•

Configuring and troubleshooting the desktop and user environments

•

Troubleshooting network protocols and services

•

Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:

•

Configuring and troubleshooting applications

•

Resolving issues related to usability

•

Resolving issues related to application customization

•

Configuring and troubleshooting connectivity for applications

•

Configuring application security

Prerequisites

This hands-on lab requires that students meet the following prerequisites:

•

Have experience with resolving issues for end users who are running Windows XP

•

Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)

•

Have knowledge of configuring and using Microsoft Office applications

•

Have 50%–75% of the skills reflected in the preparation guides for exams 70-271 and 70-272

•

Weakest skill areas may include:

•

Navigating the Windows XP UI

•

Verifying which security settings are being applied locally and from a domain via local and domain group policies

•

Working with Internet Explorer Security and Privacy settings

•

Troubleshooting IP communications

Microsoft Certified Professional Exams

This hands-on lab will help the student prepare for the following Microsoft Certified Professional exams:

•

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

•

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Hands-on Lab Materials

The student kit includes all necessary materials for this class.

Hands-on Lab Outline

Session 1: Preparing for Exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Topics

•

Installing Windows XP Home or Windows XP Professional

•

Managing and Troubleshooting Access to Resources

•

Configuring and Troubleshooting Hardware Devices and Drivers

•

Configuring and Troubleshooting the Desktop and User Environments

•

Managing and Troubleshooting Network Protocols and Services

•

Session Review

Session 2: Preparing for Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

Topics

•

Configuring and Troubleshooting Applications

•

Resolving Issues Related to Usability

•

Resolving Issues Related to Application Customization

•

Configuring and Troubleshooting Connectivity for Applications

•

Configuring Application Security

•

Session Review

TEMARIO Y CONTENIDOS

Exam Preparation for the MCDST Certification

Hands-on Lab 2264 — One day — Instructor-led

Introduction

This one-day instructor-led hands-on lab prepares students who are currently providing end-user support in a Microsoft Windows® XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.

Audience

This hands-on lab is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200–300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.

At Hands-on Lab Completion

After completing this hands-on lab, students will be:

•

Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:

•

Troubleshooting the installation of a Windows XP desktop operating system

•

Managing and troubleshooting access to resources

•

Configuring and troubleshooting hardware devices and drivers

•

Configuring and troubleshooting the desktop and user environments

•

Troubleshooting network protocols and services

•

Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:

•

Configuring and troubleshooting applications

•

Resolving issues related to usability

•

Resolving issues related to application customization

•

Configuring and troubleshooting connectivity for applications

•

Configuring application security

Prerequisites

This hands-on lab requires that students meet the following prerequisites:

•

Have experience with resolving issues for end users who are running Windows XP

•

Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)

•

Have knowledge of configuring and using Microsoft Office applications

•

Have 50%–75% of the skills reflected in the preparation guides for exams 70-271 and 70-272

•

Weakest skill areas may include:

•

Navigating the Windows XP UI

•

Verifying which security settings are being applied locally and from a domain via local and domain group policies

•

Working with Internet Explorer Security and Privacy settings

•

Troubleshooting IP communications

Microsoft Certified Professional Exams

This hands-on lab will help the student prepare for the following Microsoft Certified Professional exams:

•

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

•

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Hands-on Lab Materials

The student kit includes all necessary materials for this class.

Hands-on Lab Outline

Session 1: Preparing for Exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Topics

•

Installing Windows XP Home or Windows XP Professional

•

Managing and Troubleshooting Access to Resources

•

Configuring and Troubleshooting Hardware Devices and Drivers

•

Configuring and Troubleshooting the Desktop and User Environments

•

Managing and Troubleshooting Network Protocols and Services

•

Session Review

Session 2: Preparing for Exam 70-272, Supporting Us