Quality Seal Emagister EMAGISTER CUM LAUDE

Protocol and Travel Management – Level 2

London Corporate Training
En London (Inglaterra)

2.984 
+ IVA
*Precio Orientativo
Importe original en GBP:
£ 2.650

Información importante

Tipología Short course
Nivel Intermediate
Lugar London (Inglaterra)
Duración 1 Week
  • Short course
  • Intermediate
  • London (Inglaterra)
  • Duración:
    1 Week
Descripción

- To contribute to the achievement of the strategic vision of an organisation
- To develop and promote corporate profile and reputation
- To revise, refresh and develop qualities and skills for efficient protocol and travel management
- To plan and organise national and international travel and accommodation for your staff when they are travelling and for visitors to your country
- To strengthen relationships and develop powerful communication skills
- To ensure that meetings at home and abroad achieve objectives
- To create realistic budgets and control costs
- To reduce the impact of unexpected emergencies and crises

Información importante
Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
06 feb 2017
02 may 2017
07 ago 2017
06 nov 2017
London
3 Shortlands, Hammersmith, London, W6 8DA, London, Inglaterra
Ver mapa
Inicio 06 feb 2017
02 may 2017
07 ago 2017
06 nov 2017
Ubicación
London
3 Shortlands, Hammersmith, London, W6 8DA, London, Inglaterra
Ver mapa

¿Qué aprendes en este curso?

Management
Monitoring
Meetings
Protocol
Communication Skills
Communication Training
Supplies
Travel management
Management Staff
Protocol Managers

Temario

Project Management in Protocol and Travel
  • Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
  • Monitoring the effectiveness of the function
  • Managing the range of external suppliers
  • Resources required to manage the function efficiently
  • Role and responsibilities of the function communicated internally

Building and Maintaining Strong Relationships
  • Principles of durable relationships
  • Building strong relations with your internal clients; suppliers, agents and contacts
  • Building relationships with Embassies and Missions
  • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
  • Promoting cross cultural understanding of history and traditions

Communication Skills Required
  • Qualities required: questioning and active listening
  • Dealing with difficult people
  • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
  • Communication in a crisis, emergency or disruption
  • Turning complaints into opportunities

Meetings at Home and Abroad
  • Pre-meeting preparation including seating, interpreters, and timings Chairing, participating and preparing agenda
  • Order of dignitaries for entering a room, introductions, talking and making presentations
  • Conflict resolution, decision-making and problem-solving

Risks – Disruption to Travel: Pro-active Management
  • Identification, evaluation and management of threats and risks
  • Creating contingency plans for emergencies
  • Disaster recovery planning, implementing and practice
  • Ensuring continuity throughout disruption
  • Planning for unexpected crises
Este curso está en español. Traducir al inglés