Protocol and Travel Management – Level 2

London Corporate Training
En London (Inglaterra)

£ 2.650 - (3.060 )
+ IVA

Información importante

  • Short course
  • Intermediate
  • London (Inglaterra)
  • Duración:
    1 Week
  • Cuándo:
    06/02/2017
    otras fechas
Descripción

To contribute to the achievement of the strategic vision of an organisation
To develop and promote corporate profile and reputation
To revise, refresh and develop qualities and skills for efficient protocol and travel management
To plan and organise national and international travel and accommodation for your staff when they are travelling and for visitors to your country
To strengthen relationships and develop powerful communication skills
To ensure that meetings at home and abroad achieve objectives
To create realistic budgets and control costs
To reduce the impact of unexpected emergencies and crises

Información importante
Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
06 febrero 2017
02 mayo 2017
07 agosto 2017
06 noviembre 2017
London
3 Shortlands, Hammersmith, London, W6 8DA, London, Inglaterra
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¿Qué aprendes en este curso?

Protocol
Travel management

Temario

Project Management in Protocol and Travel
Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission Monitoring the effectiveness of the function
Managing the range of external suppliers
Resources required to manage the function efficiently
Role and responsibilities of the function communicated internally

Building and Maintaining Strong Relationships
Principles of durable relationships
Building strong relations with your internal clients; suppliers, agents and contacts
Building relationships with Embassies and Missions
Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
Promoting cross cultural understanding of history and traditions

Communication Skills Required
Qualities required: questioning and active listening
Dealing with difficult people
Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
Communication in a crisis, emergency or disruption
Turning complaints into opportunities

Meetings at Home and Abroad
Pre-meeting preparation including seating, interpreters, and timings Chairing, participating and preparing agenda
Order of dignitaries for entering a room, introductions, talking and making presentations
Conflict resolution, decision-making and problem-solving

Risks – Disruption to Travel: Pro-active Management
Identification, evaluation and management of threats and risks
Creating contingency plans for emergencies
Disaster recovery planning, implementing and practice
Ensuring continuity throughout disruption
Planning for unexpected crises