Reception Academy

Reception Academy

Sobre el centro

Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. During these times in the Hospitality Industry it became apparent that the majority of applications coming through for Receptionist positions were rejected due to lack of experience. Whilst some applicants seemed to have the passion and desire to work in Hotels, due to their lack of knowledge and skills, they would not be given a chance to prove this in interviews.

Displeased about the high student fees that are going up more and more each day and wanting to give those passionate individuals an opportunity to start a new career, The Hotel Receptionist and Opera Training Course was created. This course along with our other Hospitality related courses take place at our training center which is located in the heart of London.

Reception Academy offers a number of Hospitality courses catering for every level of skill and experience: from introductory courses covering the basics of Hotel Receptionist to learning and development right up to managerial courses.

Skills to help get a job in Hotels

During our 4 week Hotel Receptionist and Opera V5 course we also offer 2 Days Recruitment Workshop including creating Industry-Specific CVs, Hospitality Interview Skills & Preparation, Grooming Standard Polices, Expertise of the Market, which give you the knowledge and confidence to find employment in Hotels of your choice. Created in connection with Hotels and based on their own requirements, our courses are specifically designed for individuals who only have always dreamt about working in major Hotel brands in UK.

Best reasons for choosing us

We only use the latest technology
No hidden costs
Bright airy training rooms with natural daylight
Maximum of 12 students per class
Hands on training using a dedicated laptop per student
Practical training using props and equipment
Fun interactive exercises
Hotel and Reception Academy CV which stand out from other CVs
Handy central London location
Help and support along the way and after completion of the training
Trainers with years of experience in the industry
Close and strong network with Hotels
Caring and helpful staff

As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

For more information please visit our website, our Facebook page and LinkedIn.

Cursos destacados

Telephone Handling Skills Reception Academy

...or planning to start a career in the hospitality industry. The following course, offered by Reception Academy, will help you improve your skills and achieve... Aprende sobre: Telephone Handling... Ver más

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  • Online
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22 
+ IVA

...This exciting online training course on message handling is ideal for anyone that works in a service environment wanting to improve their skills or planning... Aprende sobre: Hospitality English, Telephone management, Telephone Skills... Ver más

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  • Nivel básico
  • Online
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20 
+ IVA

...standards Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognising return guests)... Aprende sobre: Telephone answering, Communication Skills, Telephone Skills... Ver más

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  • Nivel básico
  • Online
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10 
+ IVA

...use of up-selling techniques Identify 'win-win' opportunities to provide more products and services Selling without being pushy Create opportunities... Aprende sobre: Sales Skills, Up-Selling Techniques... Ver más

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  • Online
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28 
+ IVA

...improve their interaction and networking skills. The following course, offered by Reception Academy, will help you improve your skills and achieve your professional goals... Aprende sobre: Online course... Ver más

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  • Online
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18 
+ IVA

...This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service... Aprende sobre: Effective Communication, Guest Expectations, Customer relationship... Ver más

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  • Online
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22 
+ IVA

...All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each course. Listen to these recordings... Aprende sobre: Hospitality English, customer service, Telephone Skills... Ver más

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  • Nivel básico
  • Online
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28 
+ IVA

...Language used in Accounts Obtaining Method Of Payment (MOP) Explaining the bill Checking guest satisfaction Handling difficult situations & complaints... Aprende sobre: Hospitality English, Everyday conversations, Hospitality Industry... Ver más

  • Curso
  • Nivel intermedio
  • London (Inglaterra)
  • 2 Semanas (30 horas lectivas)
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229 
IVA inc.

...(Opera PMS V5) all relevant theory and techniques are taught to ensure the student gains the required skills to work in international hotels. Understanding... Aprende sobre: Fast track, Cv improvement, Opera PMS V.5... Ver más

  • Curso
  • Nivel intermedio
  • London (Inglaterra)
  • 1 Semana (20 horas lectivas)
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402 
IVA inc.

...Customer needs Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution... Aprende sobre: Hotel Service Skills, 5 Star, customer service... Ver más

  • Curso
  • Nivel avanzado
  • London (Inglaterra)
  • 1 Día (8 horas lectivas)
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172 
+ IVA

Profesores

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Historia

Reception Academy was founded in 2008 as a result of severe shortage of skilled and fully trained hotel receptionists in London. The founding team worked in hotels themselves at that time and decided to create a concept that would help young people to get the skills at an affordable price. The finished concept was presented to big hotel chains and it soon became clear that graduates from Reception Academy would have a great knowledge which is relevant to hotels, giving graduates from Reception Academy a clear advantage over other applicants . The product has been improved ever since and Reception Academy is currently working on further training courses such as Reception Supervisor, Reservations Agent, Hotel Accountant etc. Same concept, same great training, same job opportunity and affordable price. Hotels today greatly benefit from Reception Academy students as they simply log on to our website and select the students they like. Simple!

Ventajas de estudiar aquí

Practicle Training, (including operating Fidelio Opera PMS) Connection with hotelsFun and informative course