Russian or Spanish language + Paid internships

Specialised Course Corporate Customer Service in Hospitality, Program accredited by Girona State University

HTL International School of Hospitality, Tourism & Languages

1.450 
IVA exento
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Información importante

  • Curso intensivo
  • Nivel avanzado
  • Barcelona
  • 160 horas lectivas
  • Duración:
    2 Meses
  • Cuándo:
    A elegir
Descripción

Would you like to sharpen your skills and learn to offer the best hospitality and customer service out there? This 3 month intensive training program from the HTL International School of Hospitality Tourism and Languages fosters a strong sense of dedication and belonging and as participants, service professionals learn take ownership of the service experience.

This workshop is specifically designed for those hospitality industry professionals who desire to take their skills to a higher level. Participants walk away with a solid grasp of what it takes to deliver superior customer service, and in multiple languages. Some of the topics which will be covered include the art of service, service etiquette, developing a service culture, and embracing the industry so as to deliver the best possible results.

The program is delivered in English, and the study plan includes 240 hours of either Spanish or Russian language instruction. Students are free to choose which language they wish to take. Classes will be held in Barcelona and in Lloret de Mar, Spain. Also included in the program is a compulsory internship, which will take place with collaborating hotels and which will give students the opportunity to gain the hands-on experience they need to confidently launch into their next position.

Información importante

Requisitos: English language level 18 y.o.

Centro acreditado u homologado - Girona State University
Certificado de asistencia otorgado por HTL International School of Hospitality, Tourism & Languages

Instalaciones y fechas

Dónde se imparte y en qué fechas

Inicio Ubicación
A elegir
Barcelona
Avenida Diagonal 436, 08037, Barcelona, España
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¿Qué aprendes en este curso?

Hospitality
Tourism
Russian
English
Spanish
Internship
Guest Expectations
Professional Etiquette
Corporate Culture
Service Experience

Profesores

Natalia Glintchevskaia
Natalia Glintchevskaia
Profesora de ruso

Simon Prosser
Simon Prosser
Profesor

Temario

Module 1: Corporate Customer Services in Hospitality (70h)

The Art of Service


- Professional Etiquette, Professional Presence, Communication (Verbal Skills and Body Language), Movement and Posture, Focus and Purpose, and Eye Contact

- Introduction to the Service Culture Statement

- Acting vs. Genuine Relationship

- The Responsibility of the Service Professional

- The Guest: Understanding Who We Serve

- Guest Expectations: The Service Experience and Creating a Community

- Defining Service

- Introduction to Embracing Service

- The Art Form of Service: Attention to Detail, Presence, The Art of Listening, and Being on Another’s Agenda

Service Culture Statement Development

-
Desired and Perceived Market

- Guest Expectations

- Guest Needs and Desires

- Corporate Culture and Traditions

- Employee Base, Facilities and Service Flow, and

- Geographic Region; Local Culture and History, Traditions and Customs

Embracing Service

- Policies & Procedures Development

- Coaching & Counseling Process

- Customized Service Management Tools

Choosing Service

- Discussion and Debate

Module 2: Foreign language (80h)


- Russian or Spanish language

Module 3: Paid In-company internship (600 h)

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