{"id":25737,"date":"2016-06-28T15:22:24","date_gmt":"2016-06-28T13:22:24","guid":{"rendered":"https:\/\/www.emagister.com\/blog\/?p=25737"},"modified":"2021-05-21T13:58:04","modified_gmt":"2021-05-21T11:58:04","slug":"la-recepcion-el-corazon-del-hotel","status":"publish","type":"post","link":"https:\/\/www.emagister.com\/blog\/la-recepcion-el-corazon-del-hotel\/","title":{"rendered":"La recepci\u00f3n: el coraz\u00f3n del hotel"},"content":{"rendered":"

Las primeras y las \u00faltimas impresiones son las m\u00e1s importantes. Los primeros 90 segundos de contacto son determinantes en el valor que dar\u00e1 el cliente al establecimiento. La recepci\u00f3n es el coraz\u00f3n de un hotel. El recepcionista tiene que asumir la responsabilidad de ser el primer contacto que tiene el cliente con el hotel y por tanto es importante estar a la altura ya que esta primera impresi\u00f3n le condicionar\u00e1 a su estancia.<\/p>\n

El trato al cliente es un punto fundamental para evaluar la calidad de recepci\u00f3n y por tanto, es important\u00edsimo no descuidarlo. Las virtudes de un buen recepcionista son important\u00edsimas: la amabilidad, la sonrisa, la seguridad en su trabajo\u2026 y estas cualidades se van desarrollando con una formaci\u00f3n adecuada. Un curso de recepcionista de hotel<\/a> es una opci\u00f3n ideal para prepararte en este \u00e1mbito. Cada vez m\u00e1s personas mejoran su experiencia profesional mediante cursos para trabajadores<\/a>.<\/p>\n

A continuaci\u00f3n vamos a enumerar las cualidades claves que debe tener un recepcionista para que el cliente se vaya satisfecho y con muy buen recuerdo:<\/p>\n

    \n
  1. Empat\u00eda<\/strong>. Ponerse en el lugar del cliente ante cualquier situaci\u00f3n. Aunque el cliente no siempre lleva la raz\u00f3n hay que intentar comprenderlo y actuar con asertividad, d\u00e1ndole la importancia que realmente merece los inconvenientes surgidos pero sin desprestigiar el sentimiento del cliente. La empat\u00eda es una de las caracter\u00edsticas m\u00e1s importantes del recepcionista. Es importante que ante cualquier acontecimiento el cliente se sienta comprendido, lo que relajar\u00e1 bastante la situaci\u00f3n.<\/li>\n
  2. Capacidad de respuesta<\/strong>: la eficacia de solucionar problemas es una de las virtudes primordiales que debe tener un recepcionista. Se debe estar siempre alerta, principalmente en las situaciones de conflicto, para resolver cualquier duda o inconveniente.<\/li>\n
  3. Paciencia<\/strong>. Caracter\u00edstica imprescindible para solucionar problemas.<\/li>\n
  4. Personalizaci\u00f3n de servicio<\/strong>. A los clientes les gusta que los diferencien. Por ello es important\"Inesem\"<\/a>e una personalizaci\u00f3n en el trato. Tener una buena memoria tambi\u00e9n es una caracter\u00edstica importante: saber el nombre, sus necesidades, lo que les gusta y disgusta. As\u00ed el cliente sentir\u00e1 confianza, seguridad y la calidad humana en la atenci\u00f3n.<\/li>\n
  5. Imagen cuidada<\/strong>. Tambi\u00e9n se tiene en cuenta los aspectos tangibles. Al igual que la imagen del hotel debe estar cuidada, la del personal de recibimiento tambi\u00e9n debe ser la adecuada.<\/li>\n<\/ol>\n

    Lo que diferencia a un hotel de otro es la calidad en la prestaci\u00f3n de servicios<\/strong>. Para dar una verdadera calidad en servicio al hu\u00e9sped hay que cumplir las expectativas de \u00e9ste d\u00e1ndole una atenci\u00f3n personalizada, eficiente y eficaz.<\/p>\n

    La realidad que las innovaciones del sector hotelero est\u00e1n causando una incremental desaparici\u00f3n de las funciones del recepcionista. Las reservas y pagos mediante dispositivos m\u00f3viles, huella dactilar como llave, robots que se encargan de almacenar el equipaje, etc. Pero ninguno de estos avances podr\u00e1 sustituir la calidez de servicio que s\u00f3lo el recepcionista de carne y hueso puede ofrecer.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Las primeras y las \u00faltimas impresiones son las m\u00e1s importantes. Los primeros 90 segundos de contacto son determinantes en el … Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":160,"featured_media":25738,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[785,8418],"tags":[3650,4779,4780,4781,4782,4783,4784,10141,376,687,833,2049,2832,3649],"class_list":["post-25737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nuestros-clientes","category-turismo","tag-inesem-business-school","tag-hotel","tag-recepcionista-de-hotel","tag-servicio-personalizado","tag-curso-de-recepcionista-de-hotel","tag-administracion-hotelera","tag-gestion-hotelera","tag-noticiaselpais","tag-atencion-al-cliente","tag-turismo","tag-imagen-personal","tag-sector-hotelero","tag-noticias-de-centros-de-formacion","tag-3649","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-25"],"acf":{"estilo_titulo":"","noticiasElPais":{"custom_snippet_image":false,"custom_snippet_title":"","custom_snippet_description":""},"noticiasLaVanguardia":{"custom_snippet_image":false,"custom_snippet_title":"","custom_snippet_description":""},"hreflang":[{"url":""}],"fecha":"no"},"yoast_head":"\nLa recepci\u00f3n: el coraz\u00f3n del hotel - Blog Emagister<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emagister.com\/blog\/la-recepcion-el-corazon-del-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La recepci\u00f3n: el coraz\u00f3n del hotel\" \/>\n<meta property=\"og:description\" content=\"Las primeras y las \u00faltimas impresiones son las m\u00e1s importantes. 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