Oxford Home Study College

Call Centre Training (Level 3)

Oxford Home Study College
Online

437 
*Precio Orientativo
Importe original en GBP:
£ 385

Información importante

Tipología Curso
Nivel Intermediate
Metodología Online
Duración 48
Inicio Fechas a elegir
  • Curso
  • Intermediate
  • Online
  • Duración:
    48
  • Inicio:
    Fechas a elegir
Descripción

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Información importante
¿Qué objetivos tiene esta formación?

What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

¿Qué pasará tras pedir información?

For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162

Requisitos: No particular entry requirement for this course.Any one around the world can take up this course online.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a elegir
Online
Inicio Fechas a elegir
Ubicación
Online

¿Qué aprendes en este curso?

Call Centre
Customer Service Skills
Customer Care
Customer Service
Sales
Customer Relationship Management
Call Handling
Sales Training
Call Center Training
Call Center Course
Call Center Courses

Temario

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

 

Este curso está en español. Traducir al inglés