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Brentwood Open Learning College

Certificate in Customer Service (Level 3)

5.0 excelente 1 opinión
Brentwood Open Learning College
Online
Precio Emagister

448 € 101 
*Precio Orientativo
Importe original en GBP:
£ 395  £ 89

Información importante

Tipología Curso
Nivel Intermediate
Metodología Online
Duración 48
Inicio Fechas a elegir
  • Curso
  • Intermediate
  • Online
  • Duración:
    48
  • Inicio:
    Fechas a elegir
Descripción

Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Información importante
¿Qué objetivos tiene esta formación?

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

Precio a usuarios Emagister: On course completion students can claim accredited certificate by paying £85 accreditation fee. Certificate postal charges will be £9.

Requisitos: No particular entry requirement for this course.Any one around the world can take up this course online.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a elegir
Online
Inicio Fechas a elegir
Ubicación
Online

Opiniones

5.0
excelente
Valoración del curso
96%
Lo recomiendan
4.9
excelente
Valoración del Centro

Opiniones sobre este curso

P
Phillip Vargas
01/09/2015
Lo mejor: I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
A mejorar: The over all course was excellent.
Curso realizado: Septiembre 2015
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* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Customer Service Skills
Customer Care
Customer Service
Communication Skills
Difficult People
Communication Training
Customer Manager
Customer satisfaction
Certificate in Customer Service (Level 3)
Customer Manager Course

Temario

This Customer Service Certificate Online consists of the following six units:
Unit 1 – The Importance of Customer Service

Unit 2 – Identifying Customer Needs

Unit 3 – Developing Customer Service Strategies

Unit 4 – Maintaining Service Excellence

Unit 5 – Training for Customer Service

Unit 6 – Dealing with Difficult Customers

Información adicional

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.
Este curso está en español. Traducir al inglés