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Brentwood Open Learning College

Diploma in Customer Service (Level 4)

5.0 excelente 1 opinión
Brentwood Open Learning College
Online
Precio Emagister

642 € 114 
*Precio Orientativo
Importe original en GBP:
£ 560  £ 99

Información importante

Tipología Curso
Nivel Intermediate
Metodología Online
Horas lectivas 206h
Inicio Fechas a elegir
  • Curso
  • Intermediate
  • Online
  • 206h
  • Inicio:
    Fechas a elegir
Descripción

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Información importante
¿Qué objetivos tiene esta formación?

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Precio a usuarios Emagister: On course completion students can claim accredited certificate by paying £95 accreditation fee. Certificate postal charges will be £9.

Requisitos: No particular entry requirement for this course.Any one around the world can take up this course online.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a elegir
Online
Inicio Fechas a elegir
Ubicación
Online

Opiniones

5.0
excelente
Valoración del curso
96%
Lo recomiendan
4.9
excelente
Valoración del Centro

Opiniones sobre este curso

M
Malcolm Yates
01/12/2014
Lo mejor: I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
A mejorar: The course was good and flexible.
Curso realizado: Diciembre 2014
¿Recomendarías este centro?:
* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Customer Service Skills
Customer Care
Staff
Customer Service
Public Relations
Public
Communications
Communication Training
Customer Manager
Customer satisfaction
Diploma in Customer Service (Level 4)
Customer Manager Course

Temario

Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations

Unit 2 - Concepts of Public Relations

Unit 3 - Management and Organisation of Public Relations

Unit 4 - Public Relations as Planned Communication

Unit 5 - Public Relations Tools & Methods

Unit 6 - Production of Public Relations Material

Unit 7 - Corporate Public Relations

Unit 8 -Media Relations

Unit 9 - Internal Communications

Unit 10 - Issues Management and Public Affairs

Unit 11 - Crisis Management and Public Relations

Unit 12 - Ethics and Professionalism in Public Relations

Información adicional

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.
Este curso está en español. Traducir al inglés