E-mail Communication

Cómo controlar las situaciones potencialmente difíciles y desarrollar habilidades interpersonales
que mejoren las relaciones con tu superior, compañeros, clientes y proveedores:

• Essential phrases for writing business English*
• The golden rules
• How to structure your message
• How to begin and end a message
• Formal and informal styles
• Managing the tone of your message
• Understanding readers’ expectations
• Managing delicate situations; diplomatic language
• How to write requests, give explanations, make complaints, etc

*Each course participant will receive a set of useful phrases for practical use.