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Reception Academy

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

4.4 fantástico 25 opiniones
Reception Academy
En City of London (England)

1.018 € 967 
*Precio Orientativo
Importe original en GBP:
£ 899  £ 854

Información importante

Tipología Short course
Nivel Beginner
Lugar City of london (England)
Duración 9
Inicio 04/02/2019
otras fechas
  • Short course
  • Beginner
  • City of london (England)
  • Duración:
  • Inicio:
    otras fechas

Start your new Hotel Career from as little as £49.96 a month. Easy Repayment Plan available for this course. Fill out the enquiry form if you are interested in this option and wish to find out more.

Are you interested in becoming a qualified hotel receptionist able to use the most popular hotel reservation system? If so, undertake the Hotel Receptionist & Opera Property Management System delivered on weekends by Reception Academy, which teaches the skills to start your career in the hospitality industry while you are working.

The course programme has been designed in collaboration with the best hotel branches in order to provide you with the key skills of a receptionist including practical training on Opera PMS V5 – check-in, check out and hotel accounts. You will also learn all the necessary brand standards and hotel procedures: customer service, booking and welcoming procedures. The training includes role play sessions in the academy replica reception desk to become familiar with hotel scenarios and terminology.

The last part of the course is focused on employment assistance. Reception Academy will give you guidance on writing your CV and interview techniques. Upon successful completion of the course, candidates gain a certificate and participate in the graduation ceremony, where they are introduced to HR members of hotel groups. The nine sessions are delivered every Sunday or Saturday. Choose the option that suits you best and start your career as a receptionist.

Información importante
¿Qué objetivos tiene esta formación?

This course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), Brand standards of 5* Hotels, and is followed by hands on practical sessions behind a replica desk, where newly learnt skills are put into practice.

¿Esta formación es para mí?

This popular course has been deigned for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

¿Qué pasará tras pedir información?

To book the course is very simple:
- Visit our website
- Choose the course you want to do
- Choose if you want to pay the full discounted rate or the instalment rate
- Register your details and pay by credit or debit card

Once this is completed, you will receive an automatic confirmation by email with a copy of your receipt.

To start the course you bring the documents attached to your receipt and we will provide you with everything else, including note pad and pen

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisitos: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
26 nov 2018
07 ene 2019
04 feb 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Ver mapa
Inicio 26 nov 2018
07 ene 2019
04 feb 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Ver mapa


Valoración del curso
Lo recomiendan
Valoración del Centro

Opiniones sobre este curso

Andrada Manole
Lo mejor: Reception Academy is one of the best Academy for hospitality industry.I like to thanks Mr. Daniel & Mr. Nathalie ,as just because of their teaching I got a job in 5 star hotel after two weeks from graduation. I recommend it to all those who want to be a good hotel receptionist.
A mejorar: -
Curso realizado: Agosto 2018
¿Recomendarías este centro?:
Fabiana Guagliardo
Lo mejor: One month Hotel Receptionist course gives all the fundamental aptitudes to be an Hotel Receptionist which results in my job at 4 star hotel. I had a great time with my awesome coaches Ramin and Pierre. I propose Reception Academy to everyone who wants to be in Hospitality industry.
A mejorar: -
Curso realizado: Enero 2018
¿Recomendarías este centro?:
Mirela Stankova
Lo mejor: The learning, demonstrable skills and well disposed state of mind of the staff are the right way to achievement. I would cheerfully prescribe RA to companions.
A mejorar: It was good.
Curso realizado: Julio 2016
¿Recomendarías este centro?:
* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

Interview Techniques
Hospitality Management
Hotel Management
Customer Service
Travel and Tourism
Skills and Training
Opera Reservation System
5* Brand Standards


UK 5* Hotel procedures and brand standards:
  • Customer service procedures; Welcoming guests upon arrival and using correct terminology
  • Checking guests in and out and all other booking/reservation procedures
Opera PMS Version 5 reservation system:
  • Checking –In and Checking-Out guests using the software
  • Introduction to Hotel Accounts used in Front of House
  • This market leading hotel reservation software is utilised by many UK and International Hotels
Sales & guest interaction:
  • Role play sessions using our replica Hotel Reception desk in our classrooms
  • Becoming familiar with hotel terminology (specific language used in the UK)
  • Learning to up-sell a room to a guest
  • Guest complaint handling
Employment Assistance:
  • CV writing skills; guidance on creating the correct CV for Hotels
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future in the hospitality industry

Información adicional

1 class per week every Saturday
1 class per week every Sunday
Este curso está en español. Traducir al inglés