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Global Edulink

ITIL® Foundation - Include Official Exam

Global Edulink
Online
Precio Emagister

566 € 283 
*Precio Orientativo
Importe original en GBP:
£ 499  £ 249

Información importante

Tipología Short course
Nivel Intermediate
Metodología Online
Horas lectivas 13h
Duración 365
  • Short course
  • Intermediate
  • Online
  • 13h
  • Duración:
    365
Descripción

The ITIL Foundation Certification – IT Service Management course provides learners an in-depth knowledge of ITIL basic concepts, structure and terminology of the core ITIL principles and practices. This is an entry level course which helps learners gain the skills required to work with service management in relation to an organisation. The course provides comprehensive understanding for learners to pass the foundation exam. The objective of the course is to use service management to contribute to ongoing service improvement.

The ITIL Foundation Certification – IT Service Management course discusses awareness of selected processes, awareness of selected functions, technology and architecture and competence and training.

The ITIL Foundation Certification – IT Service Management course will give insight into how IT resources should be efficiently organised within an enterprise. As the most widely accepted approach, ITIL offers the best practice framework to deliver business value, understand functions and roles of IT service management and documenting the process. The Service Management level will help learners progress to the next level of the ITIL scheme. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Foundation Certification – IT Service Management course.

Información importante

Precio a usuarios Emagister:

Requisitos: The course requires no formal pre-requisites.

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación

Online
Inicio
Ubicación
Online

¿Qué aprendes en este curso?

IT
Design
Service Management
ITIL
Online
course
Best
Short
Learning'
Plat form

Temario

Module 01: Course Introduction

  1. Course Organization
  2. Course Conventions

Module 02: Introduction To Itsm

  1. Itsm As A Practice
  2. Itsm Lifecycle
  3. Itsm Summary

Module 03: Continual Service Improvement

  1. Csi Introduction
  2. Step Improvement Process
  3. Csi Summary

Module 04: Service Operation

  1. Introduction To Service Operation
  2. Service Operation Processes
  3. Service Operation Functions
  4. Service Operation Summary

Module 05: Service Transition

  1. Introduction To Service Transition
  2. Service Transition Processes
  3. Summary Of Service Transition

Module 06: Service Design

  1. Service Design Introduction
  2. Service Design Processes
  3. Service Design Summary

Module 07: Service Strategy

  1. Service Strategy Introduction
  2. Service Strategy Activities
  3. Service Strategy Summary
Este curso está en español. Traducir al inglés