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Hudson Courses Limited

ITIL® Service Design (official exam included)

4.5 excelente 1 opinión
Hudson Courses Limited
Online
Precio Emagister

1.758 € 623 
*Precio Orientativo
Importe original en GBP:
£ 1.549  £ 549

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Metodología Online
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Descripción

Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Design (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Precio a usuarios Emagister:

Requisitos: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.

Instalaciones (1) y fechas
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Inicio Ubicación
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Online
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Online

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4.5
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4.7
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Valoración del Centro

Opiniones sobre este curso

S
SARA JESSOP
18/06/2017
Lo mejor: They have amazing staff strength. They guided me to choose the perfect course for me. the course structure is amazing and easy to follow.
A mejorar: nothing to improve
Curso realizado: Junio 2017
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¿Qué aprendes en este curso?

Management Information Systems
IT
Design
Technology
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management

Temario

Course Programme


This course bundle includes the ITIL Service Design course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
 

Course 01 – Course Introduction – 14m
Topic A – Course Organization
Topic B – Course Conventions & Agenda


Course 02 – Service Design – 56m
Topic A – Introduction to Service Design
Topic B – Service Design Principles
Topic C – Service Design Summary


Course 03 – Service Design Activities – 46m
Topic A – Introduction to Design Activities
Topic B – 5-Aspects of Service Design
Topic C – Subsequent Design Activities
Topic D – Service Design Activities Summary


Course 04 – Service Design Processes – 4hr 32m
Topic A – Design Coordination
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Availability Management
Topic E – Capacity Management
Topic F – IT Service Continuity Management
Topic G – Information Security Management
Topic H – Supplier Management
Topic I – Service Design Processes Summary


Course 05 – Technology, Organization & Implementation – 1h 2m
Topic A – Technology-Related Activities
Topic B – Organizing for Service Design
Topic C – Implementing Service Design
Topic D – Technology, Organization & Implementation Summary


Mock Exam
 
Course access period: 6 months online access
Este curso está en español. Traducir al inglés