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Hudson Courses Limited

ITIL® Service Strategy (official exam included)

5.0 excelente 1 opinión
Hudson Courses Limited
Online
Precio Emagister

1.758 € 623 
*Precio Orientativo
Importe original en GBP:
£ 1.549  £ 549

Información importante

Tipología Curso
Metodología Online
  • Curso
  • Online
Descripción

Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Strategy (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Precio a usuarios Emagister:

Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación

Online
Inicio
Ubicación
Online

Opiniones

5.0
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100%
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4.7
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Valoración del Centro

Opiniones sobre este curso

S
SAM
23/09/2017
Lo mejor: I don’t have any such question because they have fulfilled all the requirements of a student.
A mejorar: nothing to improve
Curso realizado: Septiembre 2017
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¿Qué aprendes en este curso?

Management Information Systems
IT
Technology
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management

Temario

Course Programme


This course bundle includes the ITIL Service Strategy course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
 

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda


Course 02 – Service Strategy – 1h
Topic A – Introduction to Service Strategy
Topic B – Service Provider Types
Topic C – Service Structures
Topic D – The 4-Ps of Strategy
Topic E – Service Strategy Summary


Course 03 – Services & Strategy – 50m
Topic A – Defining Services & Market Spaces
Topic B – Service Strategy Across the Lifecycle
Topic C – Services & Strategy Summary


Course 04 – Service Strategy Processes – 2h 55m
Topic A – Strategy Management for IT Services Introduction
Topic B – Service Portfolio Management
Topic C – Financial Management
Topic D – Demand Management
Topic E – Business Relationship Management
Topic F – Service Strategy Processes Summary


Course 05 – Organizing & Sourcing – 44m
Topic A – Strategy & Governance
Topic B – Strategy & Organization
Topic C – Sourcing Strategy
Topic D – Organization & Sourcing Summary


Course 06 – Implementation – 26m
Topic A – Technology Considerations
Topic B – Implementation
Topic C – Challenges, Risks & CSFs
Topic D – Implementation Summary



Mock Exam
Este curso está en español. Traducir al inglés