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Hudson Courses Limited

ITIL® Service Transition (official exam included)

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Hudson Courses Limited
Precio Emagister

1.758 € 623 
*Precio Orientativo
Importe original en GBP:
£ 1.549  £ 549

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Metodología Online
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Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Transition (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Requisitos: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.

Instalaciones (1) y fechas
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Lo mejor: This amazing place is really nice because of its environment and great services. thanks to Reed.co.uk for leaning to such a training company.
A mejorar: nothing to improve
Curso realizado: Enero 2018
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¿Qué aprendes en este curso?

Management Information Systems
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management


Course Programme

This course bundle includes the ITIL Service Transition course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Transition – 31m
Topic A – Introduction to Service Transition
Topic B – Principles of Service Transition
Topic C – Service Transition Summary

Course 03 – Service Transition Processes – 3h 53m
Topic A – Planning & Support
Topic B – Change Management
Topic C – Service Asset & Configuration Management
Topic D – Release & Deployment Management
Topic E – Service Validation & Testing
Topic F – Change Evaluation
Topic G – Knowledge Management

Course 04 – Common Service Transition Activities – 35m
Topic A – Common Activities
Topic B – Common Activities Summary

Course 05 – Structure, Technology & Implementation – 57m
Topic A – Organizing Service Transition
Topic B – Technology Considerations
Topic C – Implementing Service Transition
Topic D – Structure, Technology & Implementation Summary

Mock Exam
Este curso está en español. Traducir al inglés