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Learn Opera PMS and hotel procedures
Reception Academy

Opera PMS Hotel Software - 2 Weekend Course - Accredited by the Institute of Hospitality

5.0 excellent 4 opinions
Reception Academy
In City of London (England)

454 € 431 
*Guide price
Original amount in GBP:
£ 399  £ 379

Important information

Typology Short course
Level Beginner
Location City of london (England)
Duration 5
Start Different dates available
  • Short course
  • Beginner
  • City of london (England)
  • Duration:
  • Start:
    Different dates available

Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist & Opera PMS London Course offered by Reception and published in is the right choice.

The course is aimed at everyone looking for start their career within the hospitality industry, no experience required. It is the shorter version of the full Hotel Receptionist Course. Nevertheless, it covers the UK 5 stars hotel essential procedures and brand standards including welcoming guests, reservation procedures, booking over the phone and dealing with client complaints, among others. Candidates will also learn how to operate the most used reservation system: Opera Property Management System V5 Full Service. This is the most popular hotel software and most job applications require experience with this software. Practical training includes check-in and check-out, as well as creating bookings and cancellations with Opera.

The intensive training consists of five days. Candidates will have access to an individual computer. Upon successful completion of the course, they will gain a certificate from Reception Academy.

Important information
What are the course objectives?

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc.
This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

Is this course for me?

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

How do I enrol?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requirements: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Facilities (1)
Where and when
Starts Location Timetable
Different dates available
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
See map
Monday to Friday, 16:30 - 20:30
Starts Different dates available
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
See map
Timetable Monday to Friday, 16:30 - 20:30


Course rating
Centre rating

Reviews on this course

What I would highlight: Thank you Reception Academy for gave me an incredible open door in hospitality industry.Enormous thank you to Ramin Semsar my Saturday instructor for all what he improved in me. It was a phenomenal time with him. I completely prescribed Reception Academy to those who want to save their future
What could be improved: -
Course taken: Julio 2018
Would you recommend this centre?: yes
Sonya Soares
What I would highlight: It has been a great experience in this 4 week course & training given by Ramin Semsar (the mentor) where I can actually feel that I am enhancing my essential abilities.I profoundly prescribe this course in Reception Academy to everybody, & thank you for your incredible showing Ramin, I will recall this experience and utilize the methods and aptitudes .
What could be improved: -
Course taken: Enero 2018
Would you recommend this centre?: yes
Michela Porcu
What I would highlight: Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!
What could be improved: Nothing.
Course taken: Febrero 2017
Would you recommend this centre?: yes
Reviews gathered by Emagister & iAgora

What you'll learn on the course

Decision Making
Telephone Skills
Conflict Resolution
Problem Solving
Hotel Management
Communication Skills
Hotel Marketing
Hotel reception
Hotel Experience
Booking procedures
Hotel terminology
Opera options
Hotel accounts
Hotel Receptionist
Opera PMS

Course programme

Course material covered:

  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology
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