Improve your telephone manner
Reception Academy

Telephone Handling - Online Course

5.0 excelente 2 opiniones
Reception Academy
Online

23 
*Precio Orientativo
Importe original en GBP:
£ 20

Información importante

Tipología Curso
Metodología Online
Duración 1
Inicio Fechas a elegir
Campus online
Servicio de consultas
Tutor personal
  • Curso
  • Online
  • Duración:
    1
  • Inicio:
    Fechas a elegir
  • Campus online
  • Servicio de consultas
  • Tutor personal
Descripción

Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in emagister.co.uk is the perfect choice.

The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.

It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued.

Información importante
¿Qué objetivos tiene esta formación?

The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.

¿Esta formación es para mí?

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

¿Qué pasará tras pedir información?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Requisitos: Access to a computer and the internet.


Instalaciones (1) y fechas
Dónde se imparte y en qué fechas
Inicio Ubicación
Fechas a elegir
Online
Inicio Fechas a elegir
Ubicación
Online

Opiniones

5.0
excelente
Valoración del curso
100%
Lo recomiendan
4.8
excelente
Valoración del Centro

Opiniones sobre este curso

I
Ivana Karcolova
13/07/2018
Lo mejor: Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
A mejorar: -
Curso realizado: Julio 2018
¿Recomendarías este centro?:
V
Vlad Gabriel Nedelcu
21/08/2018
Lo mejor: Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
A mejorar: -
Curso realizado: Agosto 2018
¿Recomendarías este centro?:
* Opiniones recogidas por Emagister & iAgora

¿Qué aprendes en este curso?

English Language
English Conversation
Decision Making
Telephone Skills
Voice
Persuasion Skills
Conflict Resolution
Problem Solving
English
Customer Service
Communication Skills
Industry
Difficult People
Time management
Customer satisfaction
Guest complaint handling

Temario

Topics covered in the Telephone Handling Online Course:


• How to professionally answer the phone

• What brand standards to follow when answering the phone

• Putting guests on hold and getting them back again

• Transferring phone calls

• Introduced Transfer

• Blind Transfer

• How to handle difficult situations

• How to end a conversation

Este curso está en español. Traducir al inglés