Implementing and Supporting Microsoft Windows XP Professional

Implementing and Supporting Microsoft Windows XP Professional
Moc 2272 Introduction
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. Customers have indicated that they require an in-depth training solution for implementing and supporting Windows XP Professional. Therefore, this course will address customers' needs for knowledgeable personnel that can support desktops running Windows XP Professional.
This course is based on an interim build of Windows XP Professional.
Audience The target audience consists of IT support professionals who:

Are new to the Windows XP Professional environment.
Provide help desk support for Windows XP Professional desktops.
ovide support for the Whistler Server family of products, or support for a Microsoft Windows XP solution environment.
Support Windows XP Professional in non-Microsoft network operating systems.
At Course Completion
At the end of the course, students will be able to:
Install Windows XP Professional and upgrade to Windows XP Professional.
Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the System Preparation Tool in Microsoft Windows 2000.
Configure and manage hardware on a computer running Windows XP Professional.
Troubleshoot the boot process and other system issues.
Configure Windows XP Professional to operate on Microsoft Windows networks.
Configure the desktop environment, and use profiles to control desktop customization.
Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
Configure and troubleshoot name resolution.
Configure Windows XP Professional for networks running Novell NetWare and UNIX operating systems.
Support remote users.
Configure Windows XP Professional for mobile computing.
Manage disks.
Configure and manage file systems.
Monitor resources and performance.

Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:
70-270, Installing, Configuring, and Administering Microsoft Windows XP Professional.
Prerequisites
Before attending this course, students must have:
A+ certification, or equivalent knowledge.
Net+ certification, or equivalent knowledge.
Completed Course 2028, Basic Administration of Microsoft Windows 2000, or have equivalent knowledge of administrative tasks.

Course Materials
The student kit includes a comprehensive workbook and the 2475 IDW build of Microsoft Windows XP Professional evaluation software. As part of a class lab, students will install the beta-evaluation software onto classroom computers. Then, at the end of the class, the beta-evaluation software will be removed from those computers.
The beta-evaluation software is specific to this course and has the following characteristics:
180-day time expiration from date of installation.
14-day grace period to activate the product from date of installation.

Course Outline
Module 1: Installing Microsoft Windows XP Professional
The following topics are covered in this module:
Planning an Installation of Microsoft Windows XP Professional
Installing Windows XP Professional from a Product CD
Installing Windows XP Professional from a Server
Upgrading to Microsoft Windows XP Professional
Transferring User Settings by Using the USMT
Performing Post-Installation Tasks
Troubleshooting Failed Installations
At the end of this module, you will be able to install Windows XP Professional and upgrade from Microsoft windows 98 to Windows XP Professional. This includes:
Planning a Microsoft Windows XP Professional installation.
Installing Windows XP Professional.
Upgrading Microsoft Windows 98 to Windows XP Professional.

Module 2: Automating an Installation of Microsoft Windows XP Professional
The following topics are covered in this module:
Introduction to Automating an Installation of Windows XP Professional
Creating Answer Files
Creating a Uniqueness Database File
How Setup Uses Answer Files and UDFs
Performing an Automated Installation of Windows XP Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image Configuring Plug and Play Devices
At the end of this module, you will be able to automate the Setup program to install Windows XP Professional without user intervention by using answer files and Uniqueness Database Files (UDFs). This includes:
Creating an answer file using the Setup Manager Wizard.
Editing the Unattend.txt File and performing an unattended installation.

Module 3: Configuring Hardware on a Computer Running Microsoft Windows
XP Professional The following topics are covered in this module:
Installing and Configuring Hardware Devices
Working with Drivers
Troubleshooting Hardware Devices
At the end of this module, you will be able to configure hardware devices and drivers on a computer running Windows XP Professional. This includes:
Using Driver Rollback to restore a device driver.
Adding and removing devices using the Hardware Wizard.

Module 4: Troubleshooting the Boot Process and Other System Issues
The following topics are covered in this module:
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State
At the end of this module, you will be able to troubleshoot the boot process and other system issues. This includes troubleshooting the boot process.

Module 5: Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks The following topics are covered in this module:
Examining Workgroups and User Accounts
Creating and Authenticating Local User Accounts
Configuring Local Security
Configuring Logon Options in a Workgroup
Configuring Networking Options in a Workgroup
Joining a Domain
Operating in a Domain
At the end of this module, you will be able to configure local user accounts to configure Windows XP Professional to operate in an Active Directoryý directory service domain or in a workgroup. This includes:
Operating in a workgroup.
Operating in a domain.

Module 6: Configuring the Desktop Environment The following topics are covered in this module:
Configuring User Desktop Settings
Customizing the Desktop Environment
Configuring System Settings

Understanding How Profiles and Group Policy Affect Desktop Customization Using Remote Assistance
At the end of this module, you will be able to configure desktop settings and understand how user profiles and Group Policy affect desktop customization.

This includes:
Customizing the desktop.
Managing user profiles.
Using Remote Assistance.

Module 7: Configuring and Supporting TCP/IP The following topics are covered in this module:
Introduction to TCP/IP
Examining Classful IP Addressing
Defining Subnets
Using Classless Inter-Domain Routing
Configuring IP Addresses
Troubleshooting IP Addresses
At the end of this module, you will be able to configure and manage TCP/IP.This includes configuring IP addresses for Windows XP Professional.

Module 8: Configuring Names Resolution The following topics are covered in this module:
Determining TCP/IP Name Resolution Methods
Configuring DNS Client Name Resolution and DNS Dynamic Updates
Configuring Name Resolution on WINS Clients
Working with LmHOSTS

At the end of this module, you will be able to implement and configure TCP/IP names resolution.
This includes:
Configuring the DNS client for Windows XP Professional.
Configuring the WINS client for Windows XP Professional.

Module 9: Configuring Windows XP Professional for Networks Running Novell
NetWare and UNIX Operating Systems
The following topics are covered in this module:
Installing and Configuring Client Service for NetWare
Interoperating with UNIX
Configuring UNIX Interoperability
Installing Windows XP Professional Client Features to Operate with UNIX Servers
At the end of this module, you will be able to configure a Windows XP Professional to operate on networks running Novell NetWare and UNIX operating systems. This includes installing and configuring print services for UNIX.

Module 10: Supporting Remote Users
The following topics are covered in this module:
Establishing Remote Access Connections
Connecting to Virtual Private Networks
Configuring Inbound Connections
Configuring Authentication Protocols and Encryption
Examining the Remote Desktop Feature
Configuring Computers to Use Remote Desktop
Storing User Names and Passwords to Facilitate Remote Connections

At the end of this module, you will be able to configure access to remote
computers. This includes:
Configuring a VPN connection.
Configuring and using Remote Desktop.
Storing user names and passwords.
Module 11: Configuring Microsoft Windows XP for Mobile Computing
The following topics are covered in this module:
Configuring Hardware for Mobile Computing
Configuring Power Management Options for Mobile Computing
Making Files, Folders, and Web Pages Available for Offline Use
At the end of this module, you will be able to configure Windows XP Professional
for mobile computing. This includes:


Configuring Power Options.
Configuring offline files.
Module 12: Managing Disks The following topics are
covered in this module:
Working with Basic Disks
Working with Dynamic Disks
Managing Drive Letters and Paths
Preparing Disks When Upgrading to Windo...