Telephone Communication

Cómo controlar las situaciones potencialmente difíciles y desarrollar habilidades interpersonales
que mejoren las relaciones con tu superior, compañeros, clientes y proveedores:

• Essential telephone phrases for typical situations*
• Dealing with international calls
• Exchanging professional details and other information
• Clarifying details – making sure the information is correct first time
• Role-plays of typical situations
• Calling travel agents, hotels, restaurants, etc
• Dealing professionally with difficult or aggressive callers
• Knowing the expectations of native/non-native speakers. Cultural differences
• Explaining difficulties-increasing understanding

*Each course participant will receive a set of useful phrases for practical use.