ISO/IEC 20000 Foundation 120d with exam (english)

Curso

Online

299 € + IVA

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Descripción

  • Tipología

    Curso

  • Metodología

    Online

  • Duración

    120 Días

iLEARN is an ATO (Accredited Training Organization)of APMG for ISO/IEC 20000 course. For an online verification of accreditments, do a research withICONS- Innovative Consulting S.r.l.of whichiLEARN is a business unit. The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO / IEC 20000 for the quality of IT services. ISO/IEC 20000 Foundation online course details 16 lessons 8 hours of video 16 hours to complete the course Online course format and characteristics Access 24/7 Access to the e-learning system, help included, and to all the material (videos, documents) in English Videos for all the lessons recorded by accredited teachers Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format Online exercises with the chance to submit a solution proposal Answers to the online exercises and corrections of the solutions Mid course quiz with immediate online correction Two official mock exams Final lesson on how to approach the exam For further information on online courses, please click here Online exam format and characteristics Online exam 24/7 The exam is done entirely online The exam must be booked at the latest 72 hours before the day of the exam To book your exam write to [emailprotected] or call 0039 0362.33 01 07 For further information on online exams, please click here

Instalaciones y fechas

Ubicación

Inicio

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The objective of the Foundation course is to transfer basic knowledge relating to the content and requirements of the ISO/IEC 20000 standard and aid comprehension of how the it works in an organisation that supplies IT services.
Foundation course is a prerequisite to enter the next qualification level, Practitioner.
At the end of the course and after passing the exam, the candidate will know:

The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
The terminology and definitions used;
The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
The processes, their objectives and the key requirements of a services supplier in a typical scenario;
The requirements of eligibility and definition of the field;
The objectives of internal and external audits, their function and associated terminology.

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Opiniones

Temario



  • Introduction and background of the standard;

  • Field, use, terminology and definitions;

  • Introduction to the Service Management System;

  • ISO/IEC 20000 processes;

  • The code of Practitce;

  • Definition of the field and elegibility for certification;

  • Obtaining and maintaining the ISO certification.



Más información

¿Necesitas un coach de formación?

Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.

900 49 49 40

Llamada gratuita. Lunes a Viernes de 9h a 20h.

ISO/IEC 20000 Foundation 120d with exam (english)

299 € + IVA