ISO 20000 Lead Auditor

This five-day intensive course enables participants to develop the expertise needed to audit an Information Technology Service Management System (ISO 20000) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this interactive training, the participant will acquire the skills and knowledge needed to proficiently plan and perform audits compliant with the certification process of standard 20000:2005.

Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to the efficient conducting of an audit.