Call Centre Certificate Course (Level 3)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 395
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Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
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Descripción
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Tipología
Curso
-
Nivel
Nivel básico
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Metodología
Online
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Duración
Flexible
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Inicio
Fechas a elegir
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
Instalaciones y fechas
Ubicación
Inicio
Inicio
A tener en cuenta
What Will Students Learn on Call centre certificate course?
•The nuances of body language and verbal skills.
•Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
•Ways of delivering bad news and saying no.
•Effective ways to negotiate.
•The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.
No particular entry requirement for this course.Any one around the world can take up this course online.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Opiniones
Materias
- Call center
- Call center training
- Formación de call center
- Call center cursos
- Call center training online
- Call center de formación en línea
- Call center online curso
- Centro de llamadas
- Online call center training
- Formacion
Profesores
Allocated Upon Enrolment
Tutor
Temario
Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
Call centre certificate course, consists of the following seven units: Unit 1 – Verbal Communication Techniques
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
Información adicional
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment.
Easy to study anywhere in the world.
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Call Centre Certificate Course (Level 3)
*Precio Orientativo
Importe original en GBP:
£ 395
-
CEI: Centro de Estudios de Innovación
Curso Online815 € -
ELBS - ESCUELA DE LIDERAZGO
Curso Online595 € 2.380 € -
Únicas Formacion Sl
Curso A distancia144 € 396 € -
theUncoding.
Curso Online950 € + IVA -
Zowa Education
MBA Online740 € -
Carval Formacion sl
Curso A distancia395 € -
Formación Integral y Desarrollo Empresarial FIDE
Diploma de Especialización Online55,31 €/mes