Diploma in Customer Service (Level 4)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 560
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Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Descripción
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Tipología
Curso
-
Nivel
Nivel básico
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Metodología
Online
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Duración
Flexible
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Inicio
Fechas a elegir
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Instalaciones y fechas
Ubicación
Inicio
Inicio
A tener en cuenta
Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.
No particular entry requirement for this course.Any one around the world can take up this course online.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Opiniones
Materias
- Servicio de atención al cliente
- Servicio al cliente
- Relaciones públicas
- Comunicación
- Formación en comunicación
- Diploma en Atención al Cliente (Nivel 4)
- Customer Service Skills
- Staff
- Customer service
- Public Relations
- Public
- Communications
- Communication Training
- Diploma in Customer Service (Level 4)
- Customer Manager
- Customer care
- Customer satisfaction
- Customer Manager Course
Profesores
Allocated Upon Enrolment
Tutor
Temario
Unit 2 - Concepts of Public Relations
Unit 3 - Management and Organisation of Public Relations
Unit 4 - Public Relations as Planned Communication
Unit 5 - Public Relations Tools & Methods
Unit 6 - Production of Public Relations Material
Unit 7 - Corporate Public Relations
Unit 8 -Media Relations
Unit 9 - Internal Communications
Unit 10 - Issues Management and Public Affairs
Unit 11 - Crisis Management and Public Relations
Unit 12 - Ethics and Professionalism in Public Relations
Información adicional
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Diploma in Customer Service (Level 4)
*Precio Orientativo
Importe original en GBP:
£ 560