Diploma in Customer Services (Level 4)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 540
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Descripción
-
Tipología
Curso
-
Nivel
Nivel intermedio
-
Metodología
Online
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Duración
Flexible
Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Benefits
• Accredited Course
• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• Interest Free Fee Instalments
A tener en cuenta
No particular entry requirement for this course.Any one around the world can take up this course online.
Opiniones
Materias
- Servicio de atención al cliente
- Servicio al cliente
- Relaciones públicas
- Comunicación
- Formación en comunicación
- Diploma en Atención al Cliente (Nivel 4)
- Customer Service Skills
- Staff
- Customer service
- Public Relations
- Public
- Communications
- Communication Training
- Diploma in Customer Service (Level 4)
- Customer Manager
- Customer care
- Customer satisfaction
- Customer Manager Course
Profesores
Allocated Upon Enrolment
Tutor
Temario
This Online Customer Service Training Course, is delivered over 12 modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 – The Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Customer’s Feedback
Module 11 - Complaints Handling
Module 12 -Empowerment & Ownership
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Diploma in Customer Services (Level 4)
*Precio Orientativo
Importe original en GBP:
£ 540