Customer Service (Level 2)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 340
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Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Descripción
-
Tipología
Curso
-
Nivel
Nivel básico
-
Metodología
Online
-
Duración
Flexible
While many companies promise to deliver an incredible customer experience, some are better at delivering than others.
This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
A tener en cuenta
What Will Students Learn
• Demonstrate a customer service approach
• Understand how your own behaviour affects the behaviour of others
• Demonstrate confidence and skill as a problem solver
• Apply techniques to deal with difficult customers
• Make a choice to provide customer service
No particular entry requirement for this course.Any one around the world can take up this course online.
Opiniones
Materias
- Servicio al cliente
- Entrenamiento en Comunicación
- Certificado en Servicio al Cliente (Nivel 3)
- Gerente de cliente
- Atención al cliente
- Satisfacción del cliente
- Curso de Gerente de Servicio al Cliente
- Habilidades de comunicacion
- Personas difíciles
- Customer Service Skills
- Customer service
- Communication Training
- Certificate in Customer Service (Level 3)
- Customer Manager
- Customer care
- Customer satisfaction
- Customer Manager Course
Profesores
Allocated Upon Enrolment
Tutor
Temario
Module 1 – What is Customer Service
Module 2 – Telephone Techniques
Module 3 – Dealing with Difficult Customers
Module 4 – Solving Customers' Problems
This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Customer Service (Level 2)
*Precio Orientativo
Importe original en GBP:
£ 340