Customer Services Course (Level 1)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 140
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Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Descripción
-
Tipología
Curso
-
Nivel
Nivel básico
-
Metodología
Online
-
Duración
Flexible
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Inicio
Fechas a elegir
On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Instalaciones y fechas
Ubicación
Inicio
Inicio
A tener en cuenta
There is no particular entry requirement for this course .Any one can take up this all around the world.
Accredited Course
Full Tutor Support
self paced
Available for students all over the world
Opiniones
Materias
- Conflicto
- Atención al cliente
- Solución de problemas
- Servicio al cliente
- Habilidades de comunicacion
- Entrenamiento en Comunicación
- Gerente de cliente
- Relación con el cliente
- Servicio al cliente Habilidades
- Satisfacción del cliente
- Cliente
- Handling
Profesores
Allocated Upon Enrolment
Tutor
Temario
On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Course syllabus:
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
Información adicional
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Customer Services Course (Level 1)
*Precio Orientativo
Importe original en GBP:
£ 140