Certificate in Customer Service (Level 3)
Curso
Online
*Precio Orientativo
Importe original en GBP:
£ 395
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Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Descripción
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Tipología
Curso
-
Nivel
Nivel básico
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Metodología
Online
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Duración
Flexible
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Inicio
Fechas a elegir
Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
Instalaciones y fechas
Ubicación
Inicio
Inicio
A tener en cuenta
The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
No particular entry requirement for this course.Any one around the world can take up this course online.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Opiniones
Materias
- Servicio al cliente
- Entrenamiento en Comunicación
- Certificado en Servicio al Cliente (Nivel 3)
- Gerente de cliente
- Atención al cliente
- Satisfacción del cliente
- Curso de Gerente de Servicio al Cliente
- Habilidades de comunicacion
- Personas difíciles
- Customer Service Skills
- Customer service
- Communication Training
- Certificate in Customer Service (Level 3)
- Customer Manager
- Customer care
- Customer satisfaction
- Customer Manager Cours
Profesores
Allocated Upon Enrolment
Tutor
Temario
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
¿Necesitas un coach de formación?
Te ayudará a comparar y elegir el mejor curso para ti y a financiar tu matrícula en cómodos plazos.
Certificate in Customer Service (Level 3)
*Precio Orientativo
Importe original en GBP:
£ 395